Jeff Vaught

Experience

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  US Navy

  Apr 1996 - Jun 2017

  Electronic Technician

  As a Subject Manner Expert (SME) on Submarine Communictions, I educate and train junior personnel to ensure that they gain the knowledge to troubleshoot and correct any issues which affect communications. I also oversee a comprehensive maintenance program on 20+ pieces of equipment to ensure consistent communications.

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  Progeny Systems Corporation

  Dec 2017 - now

  Field Engineer

  Provide direct customer support for 3 bases, totaling 2 carriers and 24 submarine crews, totaling over 3500 users.Responsible for installing, updating, troubleshooting and correcting web-based software applications in a Windows based networking environment.Delivery and implementation of Progeny Systems software applications on US Navy vessels, primarily submarines and carriers.Providing shipboard training to crew Users and Administrators. Providing system and software troubleshooting for US Navy vessels via phone, email or on site. Provide Help Desk support as needed and provide updates to an issue tracking system (via Atlassian software) for all reported Fleet issues, from initial report to final resolution. Supporting integration and testing efforts of application updates, which include Commercial, Government and Progeny developed software. Provide refinement of installation & verification documents to improve installation performance. Show less