Mohit Singh

Experience

• 

  Tech Mahindra

  Nov 2017 - May 2019

  Associate Team Lead

  Maintained customer satisfaction withforward-thinking strategies focused onaddressing customer needs and resolvingconcerns.Collected customer feedback and madeprocess changes to exceed customer satisfaction goals.Responsible for on-time response to thecustomer on escalation tickets raised.Awarded with "Employee of the month”.Received multiple "Social Media appreciation" from guests for best support.

• 

  OYO

  May 2019 - Oct 2023

  Central Operations & Field Operations (Helphotel owners to manage their portfolionetwork, improve revenue performance, solveissues, retain them, drive customerexperience)Maintained lowest UH and CID in hub andensuring occupancy (URNs) Awarded bestRM in hub 4 times.Maintaining booking realization for bothPrepaid (>80%) and pay at hotel (>30%).Ensuring daily availability of Sellable rooms (DRSN)POC for hotel owners for operations support & escalations, RCA and improvements.Bringing the property live with OYO as per standards. Show less

  • Relationship Manager

    Sept 2022 - Oct 2023

  • Sr. Associate Operations

    May 2019 - Sept 2022
• 

  Vetic

  Mar 2024 - now

  Program Manager