Sybria Black

Experience

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  Domino's

  Aug 2017 - Oct 2018

  Insider

  ● Answered phone calls, took orders, and listened to customer questions or concerns. This involved speaking clearly and repeating orders back to avoid confusion and minimize errors. ● Worked with teammates to make pizzas and other items for the customers. I was ready to listen to everyone as well as work efficiently to get orders out at an exceptional rate.

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  Towson University

  Aug 2019 - Jan 2024

  ● Possessed a strong knowledge of computer fundamentals to diagnose and troubleshoot software and hardware related issues and provide laptop and cellphone support.● Demonstrated meticulous attention to detail to assist clients with account issues such as compromised accounts. ● Monitored ticket queue in Team Dynamix to assist clients quickly and accurately or escalate matters if needed. ● Excelled in using Microsoft Office tools, such as Word, Excel, PowerPoint, and Outlook, to efficiently produce documents, spreadsheets, presentations, and manage emails.● Helped to answer multimedia related questions such as adobe help, recording studio help and renting equipment.● Possesses exemplary interpersonal and communication skills to assist clients over the phone, in person, via chat or email. Show less

  • Student Computing Services Manager

    Jan 2022 - Jan 2024

  • Student Computing Services

    Aug 2019 - Dec 2022
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  Coppin State University

  May 2024 - now

  Desktop User Experience Specialist

  ● Troubleshoot, support, and resolve client systems over the phone and in person.● Support client systems’ hardware and software including desktop, mobile devices, scanners, printers, and other peripherals.● Access client devices remotely using Quick Assist, Remote Desktop Connection and TeamViewer to provide technical support.● Apply patches, fixes, and updates to domain, hybrid, and Azure joined computers devices using WSUS and Ivanti Security Control for 3rd party patches.● Deployed CSU image to Windows devices, including laptops and desktops.● Install, configure, and troubleshoot client system’s network connections in a Windows 10 Enterprise.● Use of Ivanti (Heat) ticketing software● Created Windows 11 Image in VMWare● Excellent communication skills, both written and oral.● Created presentations using PowerPoint and posters using Adobe inDesign for the IT Scholarship Committee Show less