Jaison Chacko

Experience

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  US Army

  Sept 1999 - May 2004

  74B - Computer Systems Operator Analyst

  • Provided desktop support for large-scale end-user environment – extensive troubleshooting of applications and hardware.• Installed and performed unit maintenance on over 200 multi-user systems • Provided over the phone technical support/able to assist from a distance.• Proficient in various operating systems installing, upgrading, and servicing • Built computers and upgrade hardware as mission demands increased.• Built, Installed, configured, and monitored local area networks• Familiar with LAN diagnostic tools and programs• Worked with systems remotely using VPN software• Knowledge of Microsoft Office Suite – Word, Excel, Access, PowerPoint, etc.• Can develop and enforce policy and procedures for operations security, signal security, communications security, and physical security of all automation systems.• Developed, directed, and supervised training programs to ensure user proficiency and development.• Cloned systems and maintained backup servers to ensure no data would be lost.• Setup and configured CISCO routers, hubs, and switches• Very comfortable with troubleshooting/networking/maintaining printers• Strong analytical and problem solving skills Show less

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  Outcast Media

  May 2008 - May 2011

  Field Service Technician

  • Was the sole network technician for all of northern Illinois• Maintained and serviced over 500 Outcast media players at 72 customer sites.• Set up own work schedule and traveled to customer sites on a daily basis • Provided 24hr on-call service to customers for emergency support• Management of over $50,000 in rotating inventory• Set up and maintained Wi-Fi networks • Built and maintained custom computer systems• Project Management of new site installs

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  Chicago Transit Authority

  Feb 2014 - Dec 2015

  Customer Service Representative

  • Handling and reporting problems with station equipment and facilities• Assisting passengers with disabilities • Working with local law enforcement to keep areas of operation safe

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  FDM Group

  Nov 2016 - Aug 2017

  IT Consultant

  Project/Business Analyst• SQL and VBA database management in a UNIX environment • Work with senior management on Operating System Administration and Troubleshooting• Prioritize and organize projects to ensure they meet objectives and are completed within budget• Support business critical applications at both the application and physical infrastructure layers

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  National Grid

  Jan 2017 - Aug 2017

  IT Project Manager

  • Managing projects within a business function utilizing all available resources and relationships.• Lead teams adhering to project governance. Has a depth of knowledge to ensure predictable and unexpected complexities are effectively managed through stakeholder influence & management.• Managing dependencies, risks, plans, costs and resourcing for each project and dependencies across interlinked projects.• Ensures that the project offers a range of options and implements a change which achieves the objectives that have been set and that the business benefits are realized.• Make use of full methodology and techniques autonomously for self and to supervise and advise others on appropriate approach.• Operate as a role model for Valued Business Partner, championing similar behaviors across IS. Show less

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  Illinois Department of Veterans' Affairs

  Mar 2018 - Jan 2022

  Administrative Assistant