Stephen D. Roger

Experience

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  Cognition Financial

  Jan 2002 - Jan 2012

  FIRST MARBLEHEAD OVERVIEW: I started at First Marblehead when it was a ~20 person company in an old sail loft, helped grow it to IPO, white-label student loan provider to 18 of the top 20 financial services companies in the US, a ~1200 person company and back down to ~80 people (as a result of the 2008 financial crisis), when I left. While it wasn't always easy, I apply what I learned during that decade to help my clients on a daily basis.In 2007 First Marblehead was #90 on Fortune's list of fastest growing publicly traded companies.==This is the part where I honed my ability to manage the interplay between many products, projects and people. - Owned product roadmap for platform functionality, customized implementations, optimizations, and iterations of First Marblehead’s Monogram Platform, including initiative assessment, prioritization, and resource allocation to satisfy the needs of their $10M enterprise project portfolio.- Managed execution of product updates, including improving the UX ofthe loan application, design and launch of a money market account and creation of an industry leading student loan pricing and product configuration system.- Led transition to Agile delivery methodology, cutting time-to-market by 15%, saving $.5M+ annually, reducing reaction time to changes in scope and improving ability to satisfy client customization needs. Show less This is the part where I learned that building complex stuff is hard...and fun. - Managed enterprise-wide product development, internal and client engagement projects from idea inception and proposal development to delivery, operational stability and product optimization.- Owned development/revision of product specifications, business processes, and supporting materials. - Managed cross-functional collaborations with internal business units and clients to create and implement product and process improvements.- Led Business Analysts in quantitative and qualitative data gathering/analysis to inform product and service development. Show less This is the part where I learned the end customer & the people who pay you aren't always the same...but they should both be happy. - Served as internal client advocate, account manager and trusted advisor for three of top six clients. Responsibilities included new client generation, process definition, onboarding, and account growth.- Managed escalated operational and customer service issues for largest sales region and served as main point of contact for education clients and regional sales team. Show less

  • Director, Product & Program Management

    Jan 2010 - Jan 2012

  • Director, Business Architecture

    Jan 2004 - Jan 2010

  • Manager, Product Design & Digital Transformation

    Jan 2004 - Jan 2004

  • Manager, Client Development

    Jan 2003 - Jan 2004

  • Customer Success Representative

    Jan 2002 - Jan 2003
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  Entrenza

  Jan 2008 - Jan 2010

  Co-Founder

  This is the part where I learned to balance product complexity with ability to execute. Co-created SaaS sentiment analysis product that tracked online presence to determine how a company is perceived. The product provided information on the health of client brand or product in the eyes of the public, providing reporting over time and alerting clients to changes in perception.

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  Center For Collaborative Leadership

  Jan 2010 - Jan 2014

  Chair of Alumni Board

  The Center for Collaborative Leadership at UMass was founded in 2001 by Dr. Sherry Penney, chancellor at UMass from 1988 to 2000. The Center for Collaborative Leadership is charged with nourishing emerging leadership in metropolitan Boston in addition to exploring and refining the collaborative leadership model.Chair Emeritus (2014-2015) Board Chair (2013-2014), Vice Chair (2012-2013) & Chair of Fundraising (2010-2012) supporting UMass Boston's Center for Collaborative Leadership and Emerging Leaders Program. The Center's flagship is The Emerging Leaders Program, the regions pre-eminent leadership program, with over 500 alumni across all sectors, industries and functions. Show less

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  New Communities Services, Inc.

  Jan 2013 - Jan 2020

  Board of Directors

  New Communities Services, Inc. (NCS) was founded in 1973 to maintain adults in their communities by providing high quality supportive services and dignified housing to adults whose special needs place them at high risk. NCS operates 6 Affordable Housing communities and 4 Adult Day Health programs in the greater Boston area as well as providing caregiver support services. Please contact me if you would like to find out how to support our mission.

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  Find & Form

  Jan 2013 - Jan 2015

  Product Strategy Director

  Illuminating discoveries + insightful product strategy + thoughtful design + agile project execution = helping our clients build awesome products.

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  Intrepid Pursuits

  Jan 2015 - Jan 2020

  Product Strategist | Design Thinking Lead

  Intrepid is an Accenture Studio based in Kendall Square Cambridge. As a Product Strategist, I work with our clients to understand their goals, dependencies and business drivers and lead outstanding cross-functional teams to design and deliver compelling digital products. Intrepid was #796 on the Inc. 5000 list of fastest growing companies in 2017.

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  Accenture

  Jan 2017 - Jan 2020

  Director of Product | Design Thinking Lead/Product Strategist

  Intrepid was acquired by Accenture in June 2017...we continue to build exceptional digital products, now with access to the resources of the largest digital agency in the world.

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  Octopoda Collective

  Jan 2020 - Jan 2021

  Strategist

  Independent product consultant collaborating with some of Boston's best agencies to vision, design, validate and deliver new products and experiences. Summer/Fall 2020: Product Discovery, Design, Validation & Delivery for the PathCheck Foundation via collaboration with Rocket Insights. PathCheck is a non-profit startup founded at MIT. The largest open source effort of its kind, PathCheck goal is to enable COVID-19 contact tracing in the short term and to create a platform for pandemic response and public health that is open, interoperable, and privacy preserving. Fall/Winter 2020: Product Discovery, Design, Validation & Delivery for Fortune 500 Pharma client via collaboration with Danger Fort.Winter 2021: Product visioning, strategy and design for industry-leading data, analytics & insights client via collaboration with Rocket Insights/DEPT. Show less