Jonathan Mendoza

281 followers

Central Luzon, Philippines

Connect with Jonathan Mendoza to Send Message

Connect

Connect with Jonathan Mendoza to Send Message

Connect

Timeline
About me
Technical Account Manager | Building Strong Client Relationship
Education
- Dominican College of Tarlac
  -
Experience
- IQor
  Feb 2014 - Dec 2018
  - Operations Supervisor
    Sept 2017 - Dec 2018
  - Technical Support Specialist
    Jul 2016 - Sept 2017
  - Customer Service Representative
    Feb 2014 - Jul 2016
- SupportNinja
  Feb 2019 - Jan 2025
  - Lead Product Manager
    Nov 2023 - Jan 2025
  - Project Manager II
    Jun 2023 - Nov 2023
  - Service Delivery Manager
    May 2021 - Jun 2023
  - Operations Manager
    May 2021 - Aug 2022
  - Team Manager
    Feb 2020 - May 2021
  - Team Leader
    Sept 2019 - Feb 2020
  - Technical Support Specialist
    Feb 2019 - Sept 2019
- Ethos Support
  Feb 2025 - now
  As a Site Manager for the WAH services at Ethos Support, I oversee multiple services and manage the day to day operations to ensure that CX and EX is always present.
  - Senior Operations Manager
    Mar 2025 - now
  - Site/Operations Manager -WAH Services
    Feb 2025 - Mar 2025
Licenses & Certifications
- Kaizen Practitioner Certification Mastercourse for Beginners
  Udemy Academy
  Oct 2020
  View certificate
- Explore a Career in Product Management
  LinkedIn
  Jan 2024
  View certificate
- Becoming a Product Manager: A Complete Guide
  LinkedIn
  Oct 2023
  View certificate
- Time Management Fundamentals
  LinkedIn
  Apr 2023
  View certificate
- PixieBrix and AI Certification
  PixieBrix
  Aug 2023
- Become a Project Manager
  LinkedIn
  Nov 2022
- Six Sigma Yellow Belt
  6sigmastudy - The global certification body for six sigma certifications
  Oct 2020
- Essential New Skills in Project Management
  LinkedIn
  Dec 2022
  View certificate
- Key Account Management
  LinkedIn
  Aug 2022
  View certificate
- Six Sigma Green Belt (CSSGB)
  SupportNinja
  Jun 2021