
Timeline
About me
Customer Success Manager - EMEA @Confluent
Education
Universidad privada boliviana
2011 - 2015Bachelor's degree marketing and logisticsMiami ad school buenos aires
2021 - 2021Marketing digital digital marketing and multimedia contentEae business school
2021 - 2022Master in psychology and customer behaviorUniversidad privada boliviana
2017 - 2017Corporate marketingEscuela de creativos elearning
2020 - 2020Economic conduct - customer behavior psychology and behavior studies
Experience
Estrategas en comunicación
Jan 2015 - Jan 2016Executive management assistant• Streamlined the executive agenda, facilitating both internal and external company meetings.• Supervised and compiled reports for various projects and campaigns undertaken by the company.• Generated reports and presentations, evaluating the effectiveness of project and campaign execution.
Bolivia branding
Mar 2016 - Jun 2019• Managed a team of 5 sales representatives by setting OKRs, business plans and strategies.• Guided the sales team in surpassing monthly targets working with pipeline tools, sales techniques, and negotiations, among others.• Managed key accounts like ABInBev and Samsung, overseeing the production and implementation of advertising materials nationwide by establishing ourselves as their exclusive and principal supplier.• Successfully administered budget allocations for client campaigns and projects, with several exceeding €300,000.00 by cross-selling complementary products tailored to specific usage occasions, thereby contributing to clients surpassing their annual targets. Show less • Built the company’s client portfolio based on client industry, seasonality, client size and potential.• Pipeline generation, prospecting and visiting clients, qualifying and progressing deals achieving over 30% of the target quarter to quarter.• Directed client accounts across divers sectors, including telecommunications (Huawei), brewery (ABInBev), bank (BCP) and construction (Faboce). Helping them launch new products, campaigns and open seven different stores between 2016 and 2018.• Contributed to sales forecast by leveraging insights of sales cycles per industry, seasonality and client expectations and budgets derived from client account management and executed projects.• Target achievement: 129%. Show less
Sales & Marketing Specialist
May 2018 - Jun 2019Sales Executive
Mar 2016 - Apr 2018
Pandora
Jul 2019 - Mar 2021Marketing & sales coordinator• Managed 19 sales representatives in 3 stores in 2 different cities. • Developed sales forecasts grounded in consumer behavior, seasonality and corporate objectives.• Directed in-store campaigns and activities aimed at boosting sales to meet monthly objectives.• Orchestrated impactful visual marketing campaigns and commercial displays, collaborating with external stakeholders, suppliers, marketing agencies, digital marketing experts, and BTL partners.• Business Growth: 170% vs. YA. Show less
Circana
Sept 2022 - Mar 2024Account executive (cdg)• Manage key accounts in FMCG, overviewing their sales and analyzing relevant KPIs in the Spanish market. • Identify new business opportunities and optimize outcomes up to 108% by understanding clients' current situation, vision and market behavior.• Develop strong relationships with clients, enabling the tailored sale of custom studies designed to meet their specific requirements.• Business Growth: 125% vs. YA.
Confluent
May 2024 - nowCustomer success manager - emeaManaging a portfolio of customers in a range of industries. Responsible for customer satisfaction through a personal, value-based coverage, ultimately resulting in accelerating our customers’ growth and success. “Our success is our customer’s success”
Licenses & Certifications
- View certificate
Confluent fundamentals accreditation
ConfluentJun 2024
Languages
- enEnglish
- spSpanish
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