Experience

• 

  Tech data

  Oct 2005 - Mar 2011

  Operations analyst

  - Design, develop and implement Access applications to support Credit and Customer Service. Write and maintain user documentation. Train and mentor end users. - Trouble shoot process inefficiencies and implement continuous improvements for effectively managing applications and reporting. Lead/own projects by setting timelines and expectations. Over time, process improvements and automation of daily tasks resulted in 187 hours of monthly time savings.- Created and implemented Key Performance Initiatives application for customer service management to track productivity and assist with performance reviews.- Created and implemented New Accounts application designed to assist with processing company’s new accounts applications and approvals process.- Download, analyze and reconcile all Dell Settlements and Payments to Treasury for Sun Trust Dell Receivables Purchase Program. Compile necessary reporting of aging, sold items and exception items within the necessary deadlines. Reconcile Dell account utilizing advanced features of Access and Excel to integrate them with other software applications.- Develop, coordinate and maintain SAP international business units’ Credit reporting for executive management.- Manage Dell Automated Returns database. Implemented process improvements resulting in 75% decrease in failed runs and a 100% attainment of the SLA compared to 40% in the past. Show less

• 

  Valpak direct marketing systems

  Jul 2011 - May 2020

  Operations analyst

  - Identify, analyze and document business process flows. Work with BI ETL team and internal departments (Engineering, Press, Collation, Logistics) to define and develop reporting solutions including requirements review, data modeling, data architecture design and development- Create and maintain databases to track operational performance; design and develop operational performance reports and dashboards- Develop integration solutions to automate master data creation from a variety of data sources (SAP, SQL Server, Access, Excel, SSIS, SCADA/WinCC, Daifuku WRX)- Research data anomalies and engage business and operational stakeholders to develop solutions- Design and develop Safety Compliance application for tracking company wide safety training- Create Production KPIs Interactive Dashboard and Scorecards for performance reviews - Manage Customer Service Operations Database- Data mining and analysis of related production data in support of multiple project initiatives - Over time process automation resulted in 60% time savings Show less

• 

  Raymond james

  May 2020 - now

  Business technology specialist