Matt Murphy

Experience

• 

  Allianz Global Assistance Australia

  Sept 2008 - Mar 2012

  Managing the nationwide network of trade providers (e.g. Electricians, Plumbers, Carpenters) for the Allianz Global Assistance - Health and Life Care Division. My responsibilities and achievements whilst in this role are outlined below:- Sourcing, recruiting and co-ordination of trades providers- Building and maintaining professional relationships with sole traders, national organisations and key stakeholders- National contract management, regarding the maintenance of all trade provider and product suppliercontracts (acquiring, managing, securing contracts and renewals of licenses and insurances)- Negotiated and signed over 200 new trades provider contracts- Successfully tendering for two multi-million dollar government contracts- Complaint management (investigation, resolution)- Writing training procedures, reports and business strategies- Coordination and leading of meetings, appointments and presentations with clients and key stakeholders Show less Facilitating all customer related requests and dealt with challenging Roadside Assistance issues. My responsibilities whilst in this role are stated below:- Administration (approving customer requests, processing client requests, problem solving and data entry)- Dispatching and arranging assistance to stranded roadside customers.- Resolving customer conflicts- Training and managing staff- Logistics (fleet coordination, problem solving, customer relations, organising rental vehicles and accommodation)- Processing Reimbursements, refunds and credit card accounts- Development of departmental procedures (reviewing and initiating procedures to improve efficiency) Show less

  • Manager – Trades Provider Network (Health & Life Care)

    Jul 2010 - Mar 2012

  • Customer Service Assistant / Roadside Assistance Administration

    Sept 2008 - Jul 2010
• 

  Caltex Australia

  Apr 2012 - Jun 2018

  Coordinate non-operational aspects of Lytton Lubricants Site, this includes vendor management, procurement, invoice receipting and reconciliation across engineering, site services, uniforms and consumables. Provide the Lytton Team with support and coordination on a daily basis. Monitoring and reporting of site performance and resourcing.- Contract and Vendor management, requisitions, receipts, approvals.- Coordinate and reconcile site services to approved budgets including rental buildings, water suppliers, security services, cleaners, waste bin collections, PPE suppliers, laundry services, LPG supply.- Maintenance support - Reconcile contract labour, administration of MEX tasks for sites across Australia (Lytton, Newport, Welshpool).- Manage uniform issues across site including register of issues, delivery point and distribution. Show less Coordinate the daily maintenance requirements for building and non-operational service facilities at the Caltex Lytton Refinery. Managing site contractors to ensure smooth day to day running of the refineries facilities is optimal.- Coordinate the day to day maintenance requests for buildings and other non-operational service facilities- Manage onsite contractors.- Facilitate the internal and external mail for the Lytton Refinery.- Raise purchase orders and receipt invoices for clients and contractors.- Contract Management- Building and maintaining contractor relationships- Asset Procurement- Asset Management Show less

  • Logistics Coordinator - Lytton Lubricants

    Mar 2017 - Jun 2018

  • Facilities Coordinator - Lytton Lubricants

    Sept 2015 - Mar 2017

  • Facilities Coordinator - Lytton Refinery

    Apr 2012 - Sept 2015
• 

  Brisbane City Council

  Jun 2018 - now

  • City Hall Facilities Manager

    Sept 2024 - now

  • A/ Aquatic and Sports Venues Manager

    Oct 2023 - Sept 2024

  • City Hall Facilities Manager

    Jun 2018 - Oct 2023