Safeer Verumkundan

Experience

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  CNS

  Jan 2008 - Aug 2009

  IT Support Engineer

  • Desktop support and Network support• Managed services and ITIL (Kesaya)• Activated accounts for clients interested in new services.• Remained up-to-date on the latest technologies and solutions applicable to company products.• Managed call flow and responded to technical support needs of customers.

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  Al Noor Hospitals Group

  Oct 2009 - Jul 2015

  • Attending user end problems and attending on-calls 24/7 per week for user support to ensure functionality of Systems.• Installing and refreshing operating system, connecting computers with Hospital Domain and Database. • Managing and configuration of Ms Outlook.• Managing ITIL Software for monitoring PC Issues and IT Calls( help desk)• Maintenance and managing of network Printer.• Respond to calls on IT help desk.• Hospital Information system support.• Follow up with other IT team members for back end issues affecting end user Functionality.• Software installation and PC hardware maintenance• Configuring and Monitoring Kaspersky Antivirus Server and Client.• Training Hospital Staffs and Doctors on Various software and Presenting It Orientation to the hospital Staff.• Creating and implementing mass operating system installation using Acronis True image Server. Show less Installing and refreshing operating system, connecting computers with Hospital Domain and Database.Managing and configuration of MS Outlook.Managing ITIL Software for monitoring PC Issues and IT Calls( helpdesk)Maintenance and managing of network Printer.Respond to calls on IT help desk.Hospital Information system support.Follow up with other IT team members for back end issues affecting end user Functionality.Software installation and PC hardware maintenanceConfiguring and Monitoring Kaspersky Antivirus Server and Client.Training Hospital Staffs and Doctors on Various software and Presenting IT Orientation to the hospital Staff.Creating and implementing mass operating system installation using Acronis True image Server. Show less

  • L2 Support Engineer - ICT

    Jan 2014 - Jul 2015

  • IT User Support

    Oct 2009 - Dec 2013
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  Mediclinic Middle East

  Aug 2015 - now

  Senior Infrastructure Engineer

  Takes a leading role in the day-to-day administration of 400+ critical Servers spread across the region with various roles and associated networking components to ensure that all critical IT services are up and running.Provides technical leadership to the IT Infrastructure team in both Data Center Virtualization, Internal and External Hybrid CloudProvides high-level, advanced design in the Vcenter, to include ESXi, vCenter, Storage, Site Recovery Manager, Microsoft Azure and other related solutionsSupports provisioning and de-provisioning as needed, Provides Tier 3 support as neededDevelops SOP’s for the operations team, including but not limited to tasks such as server buildsDevelops documentation of overall data center systems architecture (infrastructure focused)Performs compute capacity planning, management and configuration management tasks as assignedConducts assigned technology vendor and solution evaluations and develops related recommendationsResponsible for SLA, Hardware and software products including servers, storage and datacenter equipment. Show less