Manjunath S P

Experience

• 

  McDonald's Corporation

  Apr 2006 - Feb 2011

  Asst Rest Mgr

  Roles and responsibilities:  To deliver optimum business results for an area of accountability. Executes a plan, based on an employee commitment measurement, to increase employee's loyalty, satisfaction and pride with the McDonald's experience. Knows, enforces, and educates crew and managers on all appropriate personnel policies, labor laws, and security and safety procedures. Recruits, selects and retains an optimum number of crew, maintenance, and management who are enthusiastically dedicated to customer satisfaction. Prepare the training plan and training team at store level. Schedule and conducting the training classes for crew and management. CTNA and Training log to be updated. Responsible for SOR, FOR, STD, Food safety audit and PM classes. Oversees and reviews performance appraisals based on defined goals and objectives for all restaurant employees in a timely manner. Plans and conducts leadership team meetings. Demonstrates and reinforces the leadership behaviors and basic people minimums (uniforms, crew schedules, rap sessions, etc.) necessary to gain commitment from crew and leadership. Leading the development and training of all restaurant employees. Effectively supports and executes my store training plans and to maximize crew productivity. Executes plan, based on customer satisfaction measurement to improve their satisfaction with their McDonald's experience and increase their loyalty. Show less

• 

  Inox leisure limited

  Feb 2011 - Dec 2014

  Duty Manager operations

  Roles and responsibilities:  Supervises the functions of department employees, facilities, operations and cost on a day –to-day basis. Co-ordinates functions and activities with other department heads as assigned. Monitors and controls, on an on-going basis:o Quality levels of product and serviceo Customer satisfactiono Merchandising and marketing o Operating costs & Maximizing sales.o Sanitation, cleanliness and hygiene of the entire areao Ensure optimum performance in specific jobs assigned in the above areas.o Q Management.o SOP’s being followedo Cash handling at the refuel, box office and check the revenue drop at the end of each shift. Oversees the services of Cinema from box-office to concessions and cleaning, toensure highest standards and quality services at all times. Establishes and maintains the record systems to include:o Programme fileo Promotion fileo Activities fileo File on customer comments formo Ticket registero Complimentary ticket registero DCRo YIELD Responsible to ensure programming is done as per the operational requirement. Ensures that displays are up-dated at all times, and effectively co-ordinates forAdvertising films. Ensures compliance with all legal / statutory requirements in connection with Cinemas. Maintains minimum stock levels of all items and participates in inventories on weekly basis. Manage Food and Beverage merchandising using various mediums and creative to stimulate customers to impulse buying and boost sales. Responsible to project INOX as a successful brand to all external customers. Supervise housekeeping functions in the lobby area, rest rooms, auditoriums, and administrative offices. Show less

• 

  Bird Catering and Lounges Pvt.Ltd

  Dec 2014 - now

  Asst Manager - Lounge operations

  Roles and responsibilities: To be fully aware of the Lounge’s fire safety procedures and Health & Safety regulations. Managing Service of hot and cold food in accordance with SOP manual. To deal with guest/staff enquiries in a professional manner and in line with departmental standards. To frequently check on guest satisfaction and to take desire action on comments. To be constantly aware of guests needs and be able to respond to them accordingly. To constantly monitor the Domestic and International flight scheduled that are tied up with lounge and manage the guest’s service. Show less

• 

  K Hospitality Corp

  Dec 2021 - now

  Manager - Lounge Operations @ 080 Lounge