Maria Mihaela Pripici

Experience

• 

  Radiocom

  Jul 2013 - Sept 2013

  Internship
• 

  Enea Software

  Sept 2014 - Sept 2014

  Internship

  Beginner Linux TrainingOracle SQL Training

• 

  UPC Romania

  Nov 2014 - Aug 2017

  • design network communication solutions for customers, as requested by the assigned PM• provision the resources necessary for the designed solution• receive / deliver circuits or equipment and verify their functionality• configures CPEs as requested by customers and as required by the design• research and test new CPEs to extend the quality and range of services provided, attend technical meetings with vendors• in direct connection with ‘third party’ suppliers of equipment and network outsourcing teams• discuss with customers (national and international) about the implementation of the requested service, when requested by the account manager• track the decommission orders for services• offer technical support to trouble tickets escalated by the L1/L2 Support departments for complex solutions• responsible with the interaction between the following Departments: Field, IP NOC/Implementation, Transmissions and Core Network Development• responsible for the deadlines and SLAs for each project involved in Show less Troubleshooting B2B customer solutions including:- BGP peers- MPLS VPN solutions- EoMPLS circuits,- VPNsOther responabilities included:• open trouble tickets for top corporate customers and assure problem fixing in the agreed SLA• modify configuration on the CPEs according to the customers demanding (BGP policies, DHCP)• deal with escalations for technical issues that couldn’t be resolved by the customer support department • monitor the network for any alarms that might indicate an interruption of the customer’s service and troubleshoot pro-actively• testing local loop and performing acceptance tests in order to implement new services/solutions• offering remote support for Field Engineers• working with equipment from access network : access routers, switches (Cisco routers and switches, Juniper routers, Allied Telesis switches and routers)• dispatching field technical teams in order to resolve incidents• escalating and reporting any problem that exceeds the SLA Show less

  • B2B Technical Solutions Engineer

    Jul 2016 - Aug 2017

  • B2B Technical Support Engineer

    Nov 2014 - Jun 2016
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  OMV Petrom Global Solutions SRL

  Sept 2017 - now

  • Network Design Engineer

    Feb 2019 - now

  • Network Operations Center Engineer

    Sept 2017 - Jan 2019