Talk to sales Try for Free
Precious Johnson

Precious Johnson

Emergency Dispatch Operator Specialist

Followers of Precious Johnson116 followers
location of Precious JohnsonFort Worth, Texas, United States

Connect with Precious Johnson to Send Message

Connect

Connect with Precious Johnson to Send Message

Connect

  • Timeline

  • About me

    IT Professional | ACI Learning IT Student | ITIL Certified | CompTIA+ | Targeting CompTIA Net+, Sec+ Certs by 05/2024 | Seeking opportunity as IT Specialist, Help Desk, Desktop/Tech Support, Service Desk

  • Education

    • ACI Learning

      2024 - 2024
      Computer User Support Specialist

    • ACI Learning

      2024 - 2024
      Computer User Support Specialist

      •ITIL 4 FoundationsoIT Infrastructure Library, Computer Literacy, PC Operating Systems Navigation, Internet Usage, IP Addressing •CompTIA A+oComponents of Desktop PC’s, Installations & Configuring Operating Systems, Maintain & Troubleshoot of Microsoft Windows & Windows Operating Systems, Network Connections, Network Technologies, Support Laptops, Portable Computing Devices, Printers & Scanners, Support PC Security, Replace Computer Hardware, Systems Components •CompTIA… Show more •ITIL 4 FoundationsoIT Infrastructure Library, Computer Literacy, PC Operating Systems Navigation, Internet Usage, IP Addressing •CompTIA A+oComponents of Desktop PC’s, Installations & Configuring Operating Systems, Maintain & Troubleshoot of Microsoft Windows & Windows Operating Systems, Network Connections, Network Technologies, Support Laptops, Portable Computing Devices, Printers & Scanners, Support PC Security, Replace Computer Hardware, Systems Components •CompTIA Network+oTCP/IP, LAN, WAN, VLAN, Wi-Fi, VPN, VOIP, Install, Operate, Manage, Support & Troubleshoot Corporate Network•CompTIA Security+Identify Security Threats, Harden Internal Systems & Services, Secure Network Communications, Manage PKI’s, Enforce Organization Security Policies & Monitor Security Infrastructure Show less

  • Experience

    • ADT Security Services

      Jun 2016 - Dec 2019
      Emergency Dispatch Operator Specialist

      • Utilized strong communication skills to respond to customer inquiries via multiple channels, including phone, email, and chat. • Demonstrated adeptness in troubleshooting technical issues and guiding customers through step-by-step solutions. • Adapted to technical inquiries by providing clear explanations and solutions to IT-related questions.

    • Genpact

      Jan 2020 - Dec 2022
      Senior Process Associate

      • Collaborated with team members to develop and implement new processes to improve customer satisfaction. • Maintained records of customer interactions or transactions, recording details of inquiries, complaints, or comments, along with the corresponding actions taken. • Completed contract forms, prepare change of address records, or issue service discontinuance orders.

    • The Home Depot

      Jan 2023 - now
      Customer Service Representative

      • Provide troubleshooting steps for customers having technical issues with company website. • Escalate IT tickets via a ticketing system for problems requiring a specialized team.• Resolve customer complaints by identifying issues and implementing solutions in a timely manner. • Collaborate with cross-functional teams to improve customer service processes and enhance user experience.

  • Licenses & Certifications

    • ITIL® Foundation

      Axelos
      Mar 2024

    • CompTIA Network+

      CompTIA

    • CompTIA A+

      CompTIA

    • CompTIA Security+

      CompTIA