Selvyana .

Experience

• 

  Manulife Indonesia (PT Asuransi Jiwa Manulife Indonesia)

  Jun 2017 - Jan 2023

  - Customer Relation for Alternate Distribution- Maintain strong relationships with all client for Group, Life and Health (GLH) from Agency Channel- Assisted clients with the policy renewal process and provided excellent after sales service- Conducted client socialization sessions to ensure a clear understanding of policies- Managed wellness program, including health webinars - Effectively managed and resolved client complaints.- Delivered face-to-face support to individual insurance and pension program clients (DPLK).- Ensured a seamless and efficient customer service experience, expediting service at counters.- Maintained daily reports on customer service and cashier activities. - Delivered face-to-face support to individual insurance and pension program clients (DPLK).- Acted as a dependable backup for the customer service team, ensuring continuous, seamless service delivery through both call center and email correspondence channels.

  • Customer Relation Supervisor

    Jan 2022 - Jan 2023

  • Customer Care Supervisor

    Mar 2019 - Jan 2021

  • Customer Care Representative Staff

    Jun 2017 - Feb 2019
• 

  AXA Mandiri Financial Services

  Jan 2024 - now

  Client Relationship Supervisor