Xavier Puig

Experience

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  Ultramar Express (TUI Group)

  Jun 1999 - Jul 2001

  Business Process Analyst

  Responsible of review and definition of processes in Central Services Departments: Human Resources, MIS (Management Information Systems) and Comunication. Central Services Controller and reporting to TUI.

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  Barceló Viajes S.L

  Jul 2001 - Jan 2013

  Commercial. Responsible of definition and execution of the company commercial plan in order to achieve the sales objective (more than 300 million € in 2011). Sales control, organize and develope strategies and action plans at internal level (own travel agencies and central departments) and with external providers and clients (special agreements and sales campaigns) to achieve company objectives.Operations. Responsible of five internal service departments: Personnel Administration, Operations, Help Desk, Quality and Mundosenior Asistance (guides) with more than 35 employees. Personnel Administration and Help Desk provide services to American Express Barceló Viajes. Weniger anzeigen Support to General Manager in: reporting monthly business situation to England (First Choice), business budgeting, definition of best operating methods and business regulations. Member of Barceló Viajes steering committee.In addition to previous duties, in November 2002, responsible of Call Centers: Customer Call Center and Web (telephone and online selling) and internal call centers (Help Desk and Booking). Responsible of the Barceló Viajes call center platform unification project (from four local centers to unique one in Palma).In January 2005, responsible of Quality and Mundosenior Asistance (guides) departments. Weniger anzeigen

  • Operations/Exploitation Director

    Feb 2012 - Jan 2013

  • Commercial & Operations Manager

    Jan 2010 - Feb 2012

  • Operations Manager

    Jan 2006 - Apr 2010

  • Deputy General Manager

    Jul 2001 - Jan 2005
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  TUI Travel PLC Accommodation & Destinations

  Apr 2013 - Jan 2015

  Business Development Manager Mallorca
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  Destination Services - Hotelbeds Group

  Nov 2015 - Aug 2018

  Product & Services Development Manager / Global T&AB KAM

  In my role as Product & Services Development Manager at Destination Services - Hotelbeds Group, I led global project initiatives to align products with other brands, resulting in increased market share and customer satisfaction. I developed new products and services to support future growth and supervised their implementation in various destinations to ensure seamless execution.

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  Destination Services - TUI Group

  Aug 2018 - Jan 2020

  • Business Distribution Manager

    Jan 2019 - Jan 2020

  • Product & Services Development Manager

    Aug 2018 - Jan 2019
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  TUI Musement

  Jan 2020 - now

  B2B CRM Manager
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  Universitat de les Illes Balears

  Nov 2021 - Jun 2022

  Associate Professor - Business Administration - Commercial Management II
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  Universitat de les Illes Balears

  Feb 2023 - now

  Associate Professor - Tourism Distribution

  In my role as an Associate Professor at Universitat de les Illes Balears, I provided students with in-depth knowledge of tourism distribution and commercial relationships. I developed curriculum to enhance understanding of the various ways tourism products are distributed and the roles of intermediaries in contracting.