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John Carlson

John Carlson

Followers of John Carlson223 followers
location of John CarlsonManchester, Maine, United States

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  • Timeline

  • About me

    Technical Manager - NWN Carousel Industries

  • Education

    • United States Navy

      1987 - 1991
      Certifications Electrical, Electronics and Communications Engineering 3.8

      Activities and Societies: Intelligence Team member. Snoopy School (Photography) Studied for several years and became proficient in troubleshooting and maintaining Electronics equipment.

    • Coventry High School

      1981 - 1986
      Science Prep Physiology, General

      Activities and Societies: Photography, Science Science Prep Program. Human Physiology

  • Experience

    • Carousel Industries

      Sept 2006 - Oct 2021

      As part of the Carousel TierIII Team, I work directly with internal technicians, engineers, Service Managers, as well as customers, to guide and enhance the Managed Services experience. Managing consumption on the SmartPoint branded tool set for both customer and internal technicians. We provide direct support in the the day to day operations of technicians in Carousel Support Group, and Level 1 Technical Group within the Carousel Network. We compile, submit and maintain technical documentation to support the technical infrastructure of Carousel Industries. Show less

      • Convergence Engineer

        Jan 2019 - Oct 2021

      • Senior Convergence Specialist

        Aug 2011 - Oct 2021

      • Manager, Connectivity

        Jun 2010 - Aug 2011

      • Field Service Technician

        Sept 2006 - Aug 2010

    • NWN Carousel Corporation

      Oct 2021 - now
      Technical Manager

  • Licenses & Certifications

    • SIP SCHOOL CERT ASSOCIATE (SSCAASS)

      SIP SCHOOL CERT ASSOCIATE (SSCAASS)
      Oct 2016

    • SIP-VVOIP

      SIP SCHOOL VVOIP PROFESSIONAL (SIPVVOIP)
      Sept 2016

    • VMWare: VCA-DCV Certified Associate Data Center

      VMware
      Aug 2015

    • Cisco CCNA - Routing and Switching

      Cisco
      Nov 2014

    • Avaya ACIS Implementation

      Avaya
      Sept 2015

  • Honors & Awards

    • Awarded to John Carlson
      Customer Service Excellence Award Coin Rick Losey Sep 2013 Received Service Excellence Coin for ongoing commitment to Carousel and her customers.

  • Volunteer Experience

    • Participant

      Issued by ALS Chapter of Rhode Island
      ALS Chapter of Rhode IslandAssociated with John Carlson