Diya Dsouza

Experience

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  HCAH SuVitas

  Jun 2020 - Oct 2020

  Trainee Counsellor

  -Facilitated group therapy sessions, effectively managing and guiding groups of up to 6 clients, fostering a supportive and therapeutic environment.-Enhanced multicultural therapy competency by working with clients from diverse backgrounds, and tailoring interventions to meet the unique needs of everyone.-Conducted 1:1 client intake under the supervision of the Clinical Lead, while actively participating in interdisciplinary treatment planning with Psychologists, Physicians, Physical Therapists (PTs), and Occupational Therapists (OTs), supporting patients dealing with trauma and terminal illness in overcoming mental, emotional, and behavioral challenges.All under the guidance of the clinical psychologist Show less

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  [24]7.ai

  Oct 2020 - Mar 2021

  Customer Service Advisor

  -Worked as a customer service advisor for Best Buy, U.S.A-Achieved 4 'Monthly Champion' certificates and rewards for each month's performance as an advisor.-Managed customer's technical inquiries, accurately providing information to resolve service complaintsand guarantee customer satisfaction.Identified system performance issues, providing swift remedial action; escalating critical issues and monitoring queries in line with best practices.

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  Need Base India Sneh Ghar

  Jan 2024 - Feb 2024

  Trainee Counsellor

  -Counselled children aged 12 to 18 , addressing behavioral issues and educational disengagement using Cognitive Behavioral Therapy (CBT) and Person-Centered approaches.

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  Tech Mahindra

  Jan 2024 - now

  -Provided counselling support to employees, utilizing Cognitive Behavioral Therapy (CBT) and Person-Centered approaches to address and manage their concerns effectively.

  • Counselling Psychologist

    Jan 2025 - now

  • Business Analyst

    Jun 2021 - Jan 2025

  • Trainee counsellor

    Jan 2024 - Feb 2024
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  Beautiful Minds- Astitva

  Mar 2024 - Apr 2024

  Trainee Counsellor

  -Observed and assisted under the guidance of specilized therapists in therapy sessions for children with Autism Spectrum Disorder (ASD) and Attention Deficit Hyperactivity Disorder (ADHD), gaining direct exposure to specialized therapeutic techniques and interventions.-Curated content for fundraising initiatives aimed at supporting underprivileged children to aid in resource acquisition.