
Tatiana Cincasciuc
Call Center Agent

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About me
Communication, development and e-commerce
Education

Liceul de Coregrafie "Floria Capsali" din București
1999 - 2008Academic Degree Dance and Choreography
The Leadership Institute
2017 - 2017Summer School Fundraising
Universidad Rey Juan Carlos
2017 - 2017Associate's degree International Cooperation for Development
Universitatea din București
2008 - 2011Bachelor's degree Communication and Public Relations
Universidad Complutense de Madrid
2012 - 2014Master's degree Professional Multimedia Journalism
Experience

Competence Call Center
Oct 2010 - Feb 2011Call Center Agent
Ardanuy Ingenieria S.A.
Jul 2012 - Apr 2013Commercial and ReceptionistDuring the 10 months working for this company, I was in charge of selling advertising space to other similar companies and attract more subscribers for the magazine of the company.Languages used: Spanish and English.

CitizenGO
Jan 2015 - Dec 2019Office Manager, Contact Center Responsible and Digital Marketing SupportDuring the first two years working for this foundation, I performed tasks of communication, translation, event organisation, fundraising and administration, as an Officer Manager. For the last three years working for the foundation, I have been managing two Contact Centers (the Spanish and the English one), using the help desk software called Helpscout, the communication tool called Aircall and the CRM Salesforce; moreover, I have been programming fundraising campaigns, for which I've used the Marketing Automation tool called Marketo and other tools such as Jira and Hubspot. Besides of that, I used Trello, Slack and Teamline programs.Languages used: English, Spanish, French, Portuguese, Romanian. Show less

Misiones Salesianas
Oct 2017 - Sept 2018Developement Project ResponsibleDuring the year working for this organisation, I executed projects of international cooperation for development, in collaboration with the local partners from Center and South America, Africa, Asia, Eastern Europe and Oceania.Languages used: English, Spanish, French, Portuguese.

Veepee
Aug 2019 - Oct 2021Sales Coordinator (Spain Market)
Iron Mountain Romania
Nov 2021 - Aug 2022Sales Support Specialist (EU and US Market)
Veepee
Sept 2022 - Oct 2023Sales Coordinator (France and Benelux Market)
Les Sauveteurs en Mer - SNSM
Oct 2023 - nowDonor Relations Coordinator
Licenses & Certifications

Diploma of participation at XXVI SEMINARIO INTERNACIONAL AISOC “ORGANIZACIONES Y COMUNICACIÓN EN TIEMPOS DE CRISIS. DIAGNÓSTICOS, ALTERNATIVAS Y PROPUESTAS”
Asociación Iberoamericana de Sociología de las Organizaciones y Comunicación (AISOC)Jun 2013
Official diploma in Dance and Choreography
Liceul de Coregrafie "Floria Capsali", BucureștiSept 1999
Official diploma in Professional Multimedia Journalism
Facultad de Ciencias de la Información UCMOct 2012
Official diploma in Communication and Public Relations
Universitatea din BucurestiOct 2008
Certificate of linguistic competence (French language)
University of BucharestJul 2011
Official diploma in International Cooperation
Universidad Rey Juan CarlosFeb 2017
Volunteer Experience
Volunteer for the Rroms project and Translator
Issued by Secours Catholique-France on Apr 2021
Associated with Tatiana CincasciucParticipant at "XXVI SEMINARIO INTERNACIONAL <<ORGANIZACIONES Y COMUNICACIÓN EN TIEMPOS DE CRISIS>>"
Issued by AISOC on Jun 2013
Associated with Tatiana CincasciucBallet dancer
Issued by Club de la Zarzuela de Madrid on Dec 2013
Associated with Tatiana CincasciucActress
Issued by Grupo de teatro "Ars Gratia Artis" de Madrid on May 2012
Associated with Tatiana CincasciucCommunication and Cooperation for International Development
Issued by Fondation Don Bosco on Nov 2018
Associated with Tatiana CincasciucPracticing journalist
Issued by Agencia EFE on Apr 2013
Associated with Tatiana CincasciucHumanitarian aid worker
Issued by HazteOir.org on Nov 2014
Associated with Tatiana CincasciucCommunication Assistant and Spokesperson
Issued by Women of The World Platform on Jan 2016
Associated with Tatiana Cincasciuc
Languages
- roRomanian
- spSpanish
- enEnglish
- frFrench
- poPortuguese
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