Tyler Lahr

Experience

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  Hungry Howie's Pizza

  May 2014 - May 2015

  Delivery Driver

  -Processed cash and credit payments rapidly and accurately.-Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.-Planned routes with efficiency and customer service in mind.-Always operated safely and followed company rules in regards to safe driving.

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  Costco Wholesale

  Sept 2015 - May 2019

  Major Sales Assistant

  -Help customers with questions, problems and complaints in person and via telephone.-Work collaboratively in team environment.-Develop positive customer relationships through friendly greetings and excellent service.-Maintain an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members.

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  Credit Union ONE

  May 2019 - Sept 2019

  IT Support Specialist - Intern

  Supported IT projects within the company such as: - Image and deploy laptops/PCs to end users. -Windows 7 to Windows 10 migration for end users.-Complete server rack and network setup at new branch location.-Support end users within the organization (Use of TOPdesk ticket system). -Use of Active Directory to create new users, new groups, new branches, edit user privileges, etc.-On-site troubleshoot at multiple branch locations.

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  Awecomm

  Oct 2019 - Aug 2022

  -Troubleshoot and resolve technical issues related to Windows OS, Android/iOS Devices, and other network/infrastructure components.-Effectively capture technical issues and document in case tracking system.-Assist Senior Network Engineers to resolve complex issues.-Perform after-hours service maintenance.-Occasionally provide onsite technical support and assist network engineers with assessment.

  • System Administrator

    Dec 2021 - Aug 2022

  • IT Support Technician

    Oct 2019 - Dec 2021
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  Veeam Software

  Aug 2022 - now

  Support Engineer VBR