Tyler Lahr

Tyler Lahr

Delivery Driver

Followers of Tyler Lahr204 followers
location of Tyler LahrDetroit Metropolitan Area

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  • Timeline

  • About me

    Support Engineer at Veeam Software

  • Education

    • Oakland University

      2016 - 2019
      Bachelor of Science - BS Information Technology 3.34
    • Macomb Community College

      2014 - 2016
      Associate's degree General Studies
  • Experience

    • Hungry Howie's Pizza

      May 2014 - May 2015
      Delivery Driver

      -Processed cash and credit payments rapidly and accurately.-Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.-Planned routes with efficiency and customer service in mind.-Always operated safely and followed company rules in regards to safe driving.

    • Costco Wholesale

      Sept 2015 - May 2019
      Major Sales Assistant

      -Help customers with questions, problems and complaints in person and via telephone.-Work collaboratively in team environment.-Develop positive customer relationships through friendly greetings and excellent service.-Maintain an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members.

    • Credit Union ONE

      May 2019 - Sept 2019
      IT Support Specialist - Intern

      Supported IT projects within the company such as: - Image and deploy laptops/PCs to end users. -Windows 7 to Windows 10 migration for end users.-Complete server rack and network setup at new branch location.-Support end users within the organization (Use of TOPdesk ticket system). -Use of Active Directory to create new users, new groups, new branches, edit user privileges, etc.-On-site troubleshoot at multiple branch locations.

    • Awecomm

      Oct 2019 - Aug 2022

      -Troubleshoot and resolve technical issues related to Windows OS, Android/iOS Devices, and other network/infrastructure components.-Effectively capture technical issues and document in case tracking system.-Assist Senior Network Engineers to resolve complex issues.-Perform after-hours service maintenance.-Occasionally provide onsite technical support and assist network engineers with assessment.

      • System Administrator

        Dec 2021 - Aug 2022
      • IT Support Technician

        Oct 2019 - Dec 2021
    • Veeam Software

      Aug 2022 - now
      Support Engineer VBR
  • Licenses & Certifications

    • Liongard Certified Professional (LCP) Certification Assessment

      Liongard
      Mar 2022
      View certificate certificate