Sarah Chamberlain

Experience

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  Rogers Communications

  Jan 2002 - Jan 2008

  Technical Service Representative

  Working in an inbound, team oriented technical call center. Used problem solving skills to troubleshoot and repair cable and home electronic issues. Answered customer questions regarding technical issues, account information and appointments. Addressed and resolved customer complaints.

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  Hadley Welding

  Jan 2008 - Mar 2009

  Administrative Assistant

  First point of contact for a small business and assistant to the CEO. Responsible for Accounts Receivable and Accounts Payable. Executed duties and tasks using Simply Accounting software and Microsoft Office.Ensured all Union and WSIB requirements were met.Responsible for all data input, filing, e-mails and schedule management. Addressed customer questions, account information requests and general inquiries. Evaluated schematics and blueprints to provide rough estimates. Preformed manual labour, lifting up to 25kg, and light cleaning duties. Show less

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  Ottawa Public Library / Bibliothèque publique d'Ottawa

  Oct 2011 - now

  Provides information, reference, readers advisory, circulation and page services in the Library and/or other locations. Performs routine collection maintenance duties. May be senior person in charge or exercise responsibility for the day-to-day operation of the library branch. Knowledgeable in adult/children's literature in a variety of formats, readers' advisory services, trends in reading, literacy and ESL collections and adult programming; reference resources in print, microform and electronic formats and of current developments in reference services; electronic databases and other bibliographic searching techniques; principles of collection development and maintenance; methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and procedures; library circulation procedures and practices; methods and techniques of responding to inquiries and resolving patron complaints; desktop applications, intranet and internet and keyboarding procedures, to the extent where it may be required to demonstrate such usage to colleagues or library patrons; general library policies and procedures; customer service techniques and protocols; applicable occupational health and safety legislation and of the Ottawa Public Library's policies and procedures related to health and safety. Possesses excellent verbal communication skills, ability to design and create thematic displays, data entry, retrieval and keyboarding skills; and, possesses the ability to use tact, discretion and confidentiality, exercise effective judgement and independent decision-making, perform multiple tasks concurrently, and perform routine manual or clerical tasks and maneuvre book carts and lift boxes up to 40 pounds. Show less

  • Training Facilitator

    Jan 2022 - now

  • Public Service Supervisor

    Jan 2019 - now

  • Public Service Assistant

    Apr 2016 - Jan 2019

  • Public Service Assistant

    Jun 2013 - Mar 2016

  • Page

    Oct 2011 - Jun 2013
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  Catholic District School Board of Eastern Ontario

  Mar 2016 - Jan 2019

  School Library Technician