Lara Martinez

Experience

• 

  UberEats

  Nov 2018 - Mar 2019

  Onboarding Specialist

  • Successfully activated 200 accounts within US and Canadian territories. • Personally helped Uber Eats generate more than half a million in revenue. • Collaborated on launch in 10+ cities. • Utilized Salesforce reports and dashboards for an efficient onboarding process. • Prepared phone scripts to ensure that onboarding representatives uphold Uber's standards. • Provided excellent customer service to new restaurant partners.

• 

  Blue Shield of California

  Nov 2019 - Dec 2020

  Senior Market Customer Care

  • Implemented excellent customer service to BSC plan members to fulfill company’s mission and vision.• Satisfied customer needs and assisted with appeals and grievances.• Provided excellent interpersonal communication.• Managed and prioritized multiple tasks simultaneously.

• 

  Grandeur Dental

  Jan 2021 - Jan 2023

  Administrative Manager and Patient Support Specialist

  • Prepare patients for dental procedures, assist with treatments, and ensure infection control protocols, including sterilization of instruments and sanitation of clinical areas.• Maintain comprehensive and accurate patient records, documenting dental histories, vital signs, and treatment details.• Support with dental emergencies, perform diagnostic X-ray imaging, and oversee inventory control and procurement of dental supplies and equipment.• Coordinate front and back-office operations, including scheduling appointments, managing patient communications, and ensuring the clinic's organization and cleanliness. Show less

• 

  JD Holdings, Inc.

  Jan 2023 - now

  Client Relations Specialist, Executive Assistant, and Administrative Manager

  • Helps individuals and businesses obtain loans for purchase, refinance, or investments.• Provides information and guidance on various loans depending on the client's needs.• Provides client pre-qualification and pre-approval.• Offers complete guidance from initial consultation to loan approval.• Loan Originator NMLS: 2479694