Santosh Gaikwad

Experience

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  CMC LTD

  Feb 2000 - Sept 2004

  Customer Support Engineer

  Worked for clients General Insurance Corporation of India and Indian Institute of banking and finance as Customer Support Engineer managing ..- Administration of windows 2000 server and windows NT SERVER- Creating and managing Users AD account- Backup /restoration of system state and users data- Configuring and troubleshooting routers- Monitoring data network lines like Lease Lines, ISDN LINES including follow-ups with the respective vendors

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  Atos

  Oct 2004 - Mar 2006

  Technical Support Executive

  - Administration of Windows NT / 2000 / 2003 servers- Managing, monitoring & troubleshooting backup using ARC serve Bright store and VERITAS.- Managing active directory objects like user’s, groups, shares.-Troubleshooting Citrix client issues.-Troubleshooting system related issues within SLA framework following ITIL Standards.

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  Capgemini

  Mar 2006 - now

  •Currently Managing multi-client AZURE and AWS Cloud engagements including client, team, cost, and operations management.•Worked as a Scrum Master, delivered services using Agile methodology•Assessing reports to identify trends, facilitating in devising and implementing plans to improve delivery standards and presenting detailed reports to the Management•Implementing problem management process involving complete root-cause analysis; coordinating and running meetings to determine RCA of issues by analysing incidents and trends•Managing project baselines and controlling it wrt quality, timelines, and smooth transfer of Project to Run (Move to Run) activities•Coordinating with cross-functional teams to expedite the technical recovery process after major incidents.•Executing and controlling bridge calls for the complete satisfaction of the stakeholders• strategy development, leadership and implementation, business and operational transformation execution•Organizing/ participating in review meetings for evaluating project progress & de-bottlenecking•worked as Customer SPOC for services of Data Center Operations including business applications, uptime, performance, Facility Management to ensure timely support and managing SLAs •Planning and executing Disaster Recovery Plan for ensuring business should not get hampered during the crisis.•Resolving customers’ technical queries about examining products, seamless transition to steady state and resolving incident changes & problems to meet SLA commitments•Creating and sustaining a dynamic environment that fosters the development opportunities and motivates the high performance amongst team members •Drafting SOPs which identifies and sequences the activities needed to successfully complete the project•Organizing Knowledge Transfer Sessions for ensuring smooth transition •Reviewing Design Documents (Functional /Technical) to ensure best practices are followed and solutions are scalable and align to IT Strategy Show less

  • Cloud Operations Manager

    Feb 2014 - now

  • Senior Consultant

    Mar 2006 - Jan 2014