Iina Vilén

Experience

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  UPM - The Biofore Company

  May 2015 - Aug 2015

  Trainee, Customer Service Specialist

  UPM Paper ENA (Europe & North America) Customer Service supported domestic and foreign customers in frequent communication with sales, finance and production departments. My responsibilities in the Overseas team included:• Processing orders and sample requests with SAP ERP system and other tools • Invoicing and export documentation (certificates, transport documents, financial documents) • Daily communication with external agents, customers and service providers • Supporting Sales team with order forecast and production allocation processesThis position introduced me to the basics of international (paper) business, while teaching some valuable intercultural and professional communication skills as well. Show less

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  UPM - The Biofore Company

  May 2016 - Aug 2016

  Trainee, Customer Service Specialist

  (Kindly see the description below)

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  Demos Helsinki

  May 2017 - Aug 2017

  Administrative Intern

  Demos Helsinki is an independent Nordic think tank specialized in foresight and co-creation with companies, cities, governments and other communities. I assisted in the execution and development of HR and financial administration processes of the organization. My tasks included:• Supporting in recruitment and on-boarding processes of new interns and employees • Preparing project and employment contracts, work certificates and other documents • Scheduling and coordinating development conversations and various meetings • Processing invoices, reimbursements and daily allowances in Visma Netvisor systemThis internship gave me a good insight into various administrative duties of a fast-growing organization, including both human resource management and development activities. Show less

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  Työ- ja elinkeinoministeriö – Ministry of Economic Affairs and Employment (Finland)

  Oct 2017 - Apr 2018

  Intern, Työelämä 2020 – Working Life 2020

  Työelämä 2020 – Working Life 2020 was a development programme coordinated by the Ministry of Economic Affairs and Employment, aiming for Finnish working life to be the best in Europe by year 2020. I assisted with communications and events of the programme, tasks including:• Event arrangements for various meetings and events, e.g. Work Up! seminars • Creating and managing content on the programme's website and social media accounts • Collecting and updating information about sectoral development projects through interviews • Compiling an information package on the prevention of workplace sexual harassmentDuring this internship I learned a lot about internal and external communications and working in a network and project organization in the Finnish public sector. Show less

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  Employment and Economic Development Office

  Aug 2018 - Oct 2019

  Unemployment Security Specialist

  Employment and Economic Development Offices (TE offices) enforced legislation related to public employment and business services and unemployment security in Finland. My responsibilities in Uusimaa region included:• Processing labour policy statements in compliance with relevant legislation and instructions • Communication with unemployment funds, educational institutions and other officials • Supporting colleagues with processing statements and appeal counterparts • Registration, document management and archiving of all incoming documentsIn addition to my daily work, I took part in a service design training (Kasvujami) and usability testing for a new CRM system. Show less

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  Varma

  Nov 2019 - now

  • Administrative appeal process concerning earnings-related pensions (YEL, TyEL) • Processing rectified decisions and statements to appeal instances • Supervision of posted workers and entrepreneurs (A1 certificates) • Internal and external consulting on pension insurance and applicable legislation, including webinars etc. • Orientation of new employees and writing internal instructions • Participation in technical specification and user acceptance testing of CRM systems (Siebel, Salesforce) • GDPR requests and other ad hoc tasks Show less My responsibilities in Work-ability Services included multichannel customer service and coordinating vocational rehabilitation processes, more precisely:• Consulting on vocational rehabilitation and disability pensions for employers, individuals and occupational health care professionals • Processing decisions and statements to appeal instances • Evaluating and supervising rehabilitation plans in cooperation with customers and service providers • Participation in IPS (Individual Placement and Support) pilot, collaborated by Varma and Spring HouseIn this position I was frequently acknowledged for excellent customer service and organizational skills by customers, colleagues and superiors. Show less

  • Legal Specialist

    Aug 2022 - now

  • Vocational Rehabilitation Specialist

    Nov 2019 - Aug 2022