Bolaji Ibadu

Experience

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  Starcomms Plc.

  Nov 2008 - Mar 2014

  Customer Experience Officer/Social Media Content Creator

  Monitor and respond to comments, messages, and inquiries from followers and engage in meaningful conversations.Foster a sense of community by interacting with followers, liking and responding to their comments, and addressing their concerns.Collaborate with the customer service team to provide timely and helpful responses to customer inquiries or complaintTrack and analyze key social media metrics, such as engagement, reach, impressions, and follower growth.Use analytics tools to measure the effectiveness of social media campaigns and content, making data-driven decisions for optimization.Provide regular reports on social media performance, highlighting successes, trends, and recommendations for improvement. Show less

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  DealDey Limited

  Apr 2014 - Jan 2016

  Implementing data-driven decision-making processes by collecting, analyzing, and interpreting reverse logistics data, including returns trends, costs, and customer feedback.Developing and maintaining performance metrics and key performance indicators (KPIs) to track the effectiveness of reverse logistics operations.Using data insights to identify areas for improvement, optimize processes, reduce costs, and enhance customer satisfaction.Preparing regular reports and presentations for management, highlighting reverse logistics performance, trends, and recommendations for improvement. Show less Overseeing day-to-day operations at the logistics hub, ensuring smooth and efficient workflows.Planning and coordinating inbound and outbound logistics activities, including receiving, storage, order fulfillment, and shipping.Monitoring key performance indicators (KPIs) such as productivity, accuracy, and timeliness to meet operational targets and customer service levels.Implementing process improvements and standard operating procedures (SOPs) to optimize operational efficiency and reduce costs. Show less Identify patterns or trends in returned goods and provide feedback to relevant teams for product improvement or quality control enhancements.Ensure excellent customer service by handling return-related issues promptly and professionally.Accurately record and enter information regarding returned goods into the inventory management system or designated software.Coordinate with internal departments, such as customer service, quality control, and purchasing, to facilitate the appropriate handling of returned goods. Show less

  • Reverse Logistics Manager

    Apr 2015 - Jan 2016

  • Logistis OFC (Order Fulfilment Center)hub Supervisor

    Oct 2014 - Mar 2015

  • Returned goods Processor

    Apr 2014 - Sept 2014
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  Red Star Express Plc

  Aug 2016 - Dec 2022

  -Oversaw and managed the end-to-end supply chain logistics operations, ensuring optimal efficiency and cost-effectiveness.-Led a team of logistics professionals, providing guidance, coaching, and performance feedback.-Conducted data analysis to identify process improvement opportunities and implemented corrective actions.-Collaborated with cross-functional teams to develop and implement logistics strategies aligned with organizational goals.-Coordinated with vendors and suppliers to optimize inventory levels and improve delivery timelines.-Prepared and presented reports to senior management, highlighting key logistics performance indicators and recommending enhancements. Show less -Managed and supervised logistics operations, including procurement, inventory management, and transportation.-Analyzed supply chain processes, identified areas for improvement, and implemented cost-saving measures.-Conducted market research and supplier evaluations to optimize procurement processes and negotiate favorable contracts.-Collaborated with internal stakeholders to develop logistics plans and strategies to meet customer requirements.-Led cross-functional teams in implementing process improvements and streamlining supply chain operations.-Monitored key performance indicators, such as on-time delivery and order fulfillment rates, and implemented corrective actions when necessary. Show less Provided high-level administrative support to the Group Managing Director.Managed the GMD's calendar, scheduled appointments, and coordinated meetings and travel arrangements.Prepared and edited correspondence, presentations, and reports for executive-level distribution.Conducted research and analysis to support decision-making processes.Assisted in the preparation of board materials and minutes for executive meetings.Handled confidential and sensitive information with professionalism and discretion. Show less

  • Head of Department, Supply Chain Logistics

    Apr 2022 - Dec 2022

  • Supply Chain Logistics Manager

    Jul 2017 - Mar 2022

  • Executive Assistant

    Aug 2016 - Jun 2017
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  Project ReMAKE

  May 2023 - Jul 2023

  Student Volunteer (Student Advisor)

  -Assist in providing mentorship and guidance to build entrepreneurial skills such as business planning, marketing, financial management, and customer relations.-Assist with the evaluation of business idea feasibility, market potential and finance sourcing for implementation of project-Assist with a well rounded support system to aid growth