Theresa Teggi Kelson

Experience

• 

  Price Chopper Supermarkets

  Jul 2011 - Jan 2016

  Front End Associate

  • Conducted professional relationships with co-workers to create a friendly and resourceful environment for customers.• Directed the training of new employees in company policy, effective work tactics and engaging with customers positively.

• 

  UNC Wilmington

  Jan 2014 - Jan 2017

  • Trained to provide students with safe, healthy and cooperative living environment through communication, programing and leadership attributes.• Developing skills in leadership, communication, problem solving and analytics • Analyze data for the incoming freshman class of 2200 new students• Analyze data, data management and data validation for over 2000 returning students• assisted in development of reports for the Vice Chancellor of Student affairs at UNCW• Created interactive maps for resident management system * Provide students and parents with excellent customer service as well as, security and assurance to on campus residents * Use office management skills to import and organize confidential documents

  • Resident Assistant

    Jan 2016 - Jan 2017

  • Technology Intern

    Jan 2016 - Jan 2017

  • Front Desk Office Housing Assistant

    Jan 2014 - Jan 2017
• 

  YMCA

  May 2015 - Jan 2016

  Member Services

  • Promoted and sold health club memberships to people of the local community.• Supported co-workers by encouraging members to be active in the weekly classes offered at our facility.• Handled and analyzed cash and credit card transactions to register participants for YMCA programs.

• 

  WhosePet

  May 2016 - Aug 2016

  Customer Account Manager

  • Record and generate listings for companies interested in registering for Whose Pet App• Main point of contact for new customers providing them with great customer service and guidance

• 

  NetApp

  Jun 2017 - now

  • Manage the full cycle recruiting process for early in career talent (full-time and intern) from traditional and non-traditional channels for specific NetApp business units; engineer, IT, Military fellows, Canada & co-ops. • Collaborate and create strong partnerships with Hiring Managers, HR Business Partners, HR Ops, and finance to understand their hiring needs, meet expected goals and provide a diverse slate of candidates.• Leading with the candidate promise from first conversations to supporting their career mobility within NetApp. Show less The Sale​​​​​​​s Support and Services (S3) Academy is a 2-year global development program for NetApp Emerging Talent who aspire to become the next generation of NetApp Leaders, Sales Professionals, and Technical Pioneers. The S3 Academy enables participants to fast-track their careers through mentoring, leadership exposure, and hands-on training. Our purpose is centered around three key areas, Education, Experience, and Exposure.• Drive and own concurrent projects and deliverables focused on participant’s first 90 days at NetApp. Including but not limited to classroom support, coaching & development, content creation, co-facilitation, and networking. • Create and foster a strong partnership with NetApp Learning Organization and Sales & Customer Success Leadership, hiring managers, subject matter experts, global early in career team, and previous participants to deliver an immersive and impactful program experience. • Ability to think quickly, make sound decisions, and adapt to changing priorities while leading three S3 Academy classes with 157 global participants across 13 countries and 26 roles within SMS&CS in the hybrid environment. Show less • Co-created and maintained process flow for Product Group Teams at NetApp to deliver clear, consistent, and impactful KPIs to the product group executive leadership team at the monthly business review. • Partner with product managers, product directors, and technical marketing engineers to understand the data that is valuable to meet strategic priorities and understand where products are succeeding and where there are gaps. • Collaborate with data analysts across NetApp to compile and validate data sets to create effective visualizations for product managers that drive business critical decisions for NetApp Product Teams. Show less • Respond to post sales customer support issues, raised by the customer via phone/email/web, or internally via Active Support.• Research customer issues in a timely manner and follow up directly with customers on recommendations and action plans.• Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to most quickly facilitate solutions for customers.• Collection and analysis of multi platform logs to identify issues and determine root cause.• Case and Incident management.• Leverage internal resources such as higher-level engineers, KnowledgeBase Articles and other internal tools, to provide technical troubleshooting of customer's environments and the NetApp Eseries Product. • Mentor colleagues to help the team grow.• Mentor University Graduate Hires through S3 Academy to help them learn about NetApp and bridge the gap between College and Corporate Show less

  • Early In Career Recruiter & Talent Outreach Program Manager | NetApp

    Jun 2022 - now

  • Global S3 Academy Program Manager

    May 2021 - Jun 2022

  • Program Manager & Data Analyst

    May 2019 - May 2021

  • Technical Support Engineer II

    Jun 2017 - May 2019