Rajkumar Purushothaman

Experience

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  Beyond 2000 Technologies

  Jan 2000 - Jul 2003

  Technical Consultant

  Trained engineering graduates on VLSI design technology.

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  Sutherland Global Services

  Sept 2003 - Jun 2004

  Help Desk Engineer

  Customer support agent responsible to resolve user technical queries on SONY computers and digital products.

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  INautix Technologies India Private Limited is an affiliate of Pershing LLC

  Jun 2004 - May 2008

  Senior Technical Specialist

  Senior Technical Specialist – Support Pershing LLC, BNY and Mellon enterprise users.• Migrated support services from BNY Mellon to iNautix India and expanded technology oper-ations to offer 24x7 services.• Managed a dynamic team size of 30 with constant change in resources – coached them, pro-vided feedback, improved TAT and increased the customer satisfaction.

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  MinVesta Infotech Pvt Ltd

  Jun 2008 - Sept 2009

  Project Coordinator

  Project Coordinator: Responsible to manage the application support and maintenance team of 15 engineers to deliver projects across various in-house applications and web sites.• Collaborated with various business users and infrastructure teams to identify business pri-orities, gathered requirements, prioritized projects, implemented solutions and delivered to customers.• Streamlined the support process by implementing incident and change management processes using JIRA tool.

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  Financial Software & Systems (P) Ltd

  Dec 2009 - Apr 2013

  Manager

  Production Support Manager: Responsible to lead and manage the application support project for an Australian Banking Customer.• Built and operated 24x7 available application support team to manage the day to day busi-ness operations.• SPOC for the customer and the technology teams, effectively collaborated with various teams to prioritize, resolve incidents and control the production changes deployed into pro-duction. • Conducted Technology Service meetings with the customer, gathered requirements, strate-gized application release once in a month for the new features, enhancements, performance improvements needed in the application.• Created the SOP’s for the day to day operations, DR, Checklists. Successfully demonstrated multiple DR drills to ensure business continuity is achieved.• Migrated the application from TIDEL PARK DATA CENTER to SIRUSERI DATA CENTER in Chennai. Show less

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  YuMe

  Apr 2013 - Aug 2016

  Project Manager

  Program Manager for the technology operations function. Responsible to manage multiple portfolios like Technology and Development Projects, Product Releases, Day to Day Operations and Production Support.• Lead and managed operations engineers, developers to deliver critical enterprise AD serving software applications to production continuously with an aggressive timeline. • Accomplished one of the technology initiative projects – migrating from legacy to Big Data Platform. • Built large scale Big Data clusters.• Automated the application deployment.• Collaborated with Product Managers, Sales and Business Operations team to verify and validate the data in legacy and Big data.• Run the enterprise application in parallel, identified and resolved issues.• Cutover to the new Big data platform.• Successfully Migrated one of the products hosted in Cloud to In house data centre.• Implemented a new product line to run in AWS cloud until the MVP was ready. • Implemented Continuous Integration and Delivery Tools to automate the build & deployment of applications from Dev till Production. This has improved the time to delivery by 3x faster.• Identified non-functional requirements and worked closely with the product managers to prioritize and deliver. A continuous improvement initiative to improve the operational efficiency.• Prepared daily/weekly project dashboard and created the visibility to the CTO for better control and prioritization of projects/issues/challenges. Show less

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  FSS

  Aug 2016 - Mar 2021

  Senior Manager

  Program Manager for the Technology Services and Operations department. ✓ Planned and executed the legacy systems and networks migration to the high throughput systems/networks by working closely with the operations teams and customers to improve the overall services availability from 99% to 99.9%✓ Planned and executed the business continuity road map projects by setting up 9 critical services in the secondary DC thereby increasing the overall availability of services to customers all the time. Created SOP’s for 9 services and demonstrated failover tests and ran business operations out of secondary DC.✓ Implemented ITIL v3 processes using JIRA to log service and incident requests, track and resolve within SLA.✓ Partnered with a third-party software provider to implement an end to end monitoring of application and infra-structure solution that improved the early detection of incidents by 10 to 15 mins and resolution.✓ Derived insights from data, performed impact analysis, prepared a backlog of items and presented to the senior leadership and build partnership with the engineering teams in implementing solutions. Some of them are, reduced the backend updates to 20% across projects, reduced the transaction declines by 30% and improved customer responses by 25%.✓ Orchestrated the change management process, streamlined application releases by defining and facilitating process improvements to reduce the overall change failures by 20% and improved the consistency and predictability in application deployments.✓ Facilitated info sec operation projects to regularize the vulnerability assessment and remediation of the systems thereby minimizing the risk in terms of attacks to the transaction processing systems. Show less

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  Zuci Systems

  Apr 2021 - now

  • Director - Business Intelligence & Analytics

    Apr 2023 - now

  • Delivery Manager - Business Intelligence & Analytics

    Oct 2021 - Mar 2023

  • Senior Manager - Business Intelligence & Analytics

    Apr 2021 - Oct 2021