Paul Gurien

Experience

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  Best Buy

  Mar 2003 - May 2006

  Assistant Store Manager

  • Received recognition for implementing a company wide process change, delivered in a presentation to 200+ company officers, that outlined operational best practices and utilized key performance metrics to measure success. • Led the district in product service plan attachment rates through continual employee coaching of product knowledge and sales best practices.• Placed an emphasis on staff training and development that drove outstanding results from 50+ employees and increased overall store performance. Show less

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  OfficeMax

  May 2006 - Sept 2008

  Store Manager

  • Recognized for delivering the highest year-over-year increase in printer sales in the company by providing intense staff product training, leveraging interpersonal relationships, inventory management and managing to performance metrics. • Maximized the sale potential, growing new accounts by 50 throughout the period by targeting new business opportunities and developing strong relationships within the community.• Successfully managed multiple units in addition to the home store, leading in terms of the district sales call and managing multiple business accounts that led to year-over-year growth on both a store and district level. • Provided continual staff training and development opportunities that drove increases in store performance. Show less

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  Bed Bath & Beyond

  Sept 2008 - Dec 2016

  Store Manager

  • Ranked as one of the top 15 stores out of 1,200 in terms of average sales increases over the previous year and one of the top 25 stores in customer service survey scores with an average score of 93%. • Remain committed to delivering staff training and building strong customer relationships to create a positive shopping experience for the customers and drive increases in sales and loyalty. • Implement a “Customer-First” mentality among the staff to ensure the delivery of “Best in Class” customer service.• Spearheaded double-digit growth in overall sales by ensuring the proper assortment of product uniquely tailored and merchandised for the customer base. • Drove a 25% increase in Internet sales over the previous year by setting high but attainable goals, identifying underperformance and implementing strategy to reverse the issues and celebrating staff achievements. Show less

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  FedEx

  Dec 2016 - now

  Sales/Account Manager/Operations Manager

  ▪ Two-time President’s Club Award Winner for top performing Manager in 2020 and 2023▪ #1 Top Performing Manager for FY ’23▪ 25% YOY transactional and revenue growth▪ Highest Revenue & Highest Gross Profit generating Manger in company in Fiscal Year 2020▪ Achieved Top 5 in Company in Multi-Unit Management in KPI rankings▪ Contributed to business development with the initiation and growth of multiple commercial accounts ▪ Top performer in total e-commerce order volume in company▪ Ranked highest in Customer Service scores in both Overall Satisfaction and Retention▪ Created 100+ new Small and Medium Business customer accounts leading to double digit increases for company▪ Awarded exclusive discretionary Stock Option Grant Award in 2021 Show less