Carly Hoyler

Experience

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  Dunkin Donuts

  Jan 2017 - Jan 2021

  CREW MEMBER/SHIFT LEAD

  •Led and motivated a team of employees during shifts, assigning tasks, and ensuring a positive work environment, resulting in increased efficiency and customer satisfaction.•Provided exceptional customer service by taking orders, handling transactions, and addressing customer inquiries and concerns, consistently maintaining a high level of customer satisfaction.•Managed inventory levels, supervised opening and closing procedures, and conducted cash handling and register operations with precision, contributing to seamless store operations and reduced discrepancies.•Actively participated in training and onboarding processes for new crew members, ensuring they quickly adapted to Dunkin' Donuts' standards and procedures, contributing to a well-trained and proficient team. Show less

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  Sunbelt Rentals, Inc.

  Aug 2021 - Jul 2022

  Equipment Rental Specialist

  •Successfully met and exceeded sales targets through effective identification of customer needs and the delivery of tailored solutions.•Maintained and established client relationships through regular communication, ensuring a high level of customer satisfaction and retention.•Improved sales processes by implementing CRM systems and optimizing lead management, resulting in increased team productivity and reduced response times.•Conducted thorough market research to identify potential prospects, staying up-to-date on industry trends and competitor activities to inform sales strategies. Show less

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  Discount Tire

  Aug 2022 - Sept 2023

  Live Chat Attendant

  •Provided instant assistance to customers through live chat, addressing inquiries, resolving issues, and ensuring a seamless online shopping experience.•Maintained a deep understanding of company products and services, enabling the effective communication of features, benefits, and solutions to customers.•Proficiently handled customer concerns, resolving issues promptly and professionally.•Accurately documented customer interactions, feedback, and inquiries in the company's CRM system. Show less

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  Raider Ranch

  Nov 2023 - now

  Server
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  Warren CAT

  Jun 2024 - now

  Parts Counter Representative