Bert Harris

Experience

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  Expert Computers

  Jan 2000 - Jan 2001

  PC Repair Technician
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  Harris & Harris Law Firm

  Jan 2001 - Oct 2007

  Network Administrator

  • Provided Server, Network, PC/Workstation Administration and Help-Desk Support for both the Austin and Dallas Offices, along with remote users in Houston and San Antonio.• Maintained the availability of the WAN and LAN resources in a Microsoft 2000/2003 Server environment, including network storage devices and printers.• Created and Maintained distribution lists, user accounts, e-mail accounts, and security policies within Active Directory. • Applied security and operating system patches and enhancements on Servers and Desktops / Laptops on a regular schedule.• Administered and maintained a Microsoft Exchange Server 5.5/2003 Server.• Maintained incremental and full system tape backups on a schedule within VERITAS Backup Exec, along with restoring data from backup when necessary.• Evaluated, recommended, and purchased IT assets for the company on several occasions.• Created, maintained and updated several websites, written using XHTML and CSS Show less

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  AllCity Technology

  Oct 2007 - Sept 2010

  Field Technician

  • Provided on-site computer support to several clients on a weekly or bi-weekly basis, along with doing service calls to private households as needed.• Managed many Windows Server 2000 and 2003 networks, both single-server and multi-server.• Managed Microsoft Exchange 2003 mail servers at these clients, along with POP accounts and hosted Exchange as well.• Worked with Linksys and Sonicwall routers.• Provided IT asset purchase recommendations to these clients, as well as being responsible for deploying these assets.• Setup and managed wireless networks for clients.• Provided remote, phone, and afterhours support to clients.• Repaired computers for walk-in clients, including resolving spyware/virus issues, hardware related issues, and operating system issues.• Used ticket tracking software (ConnectWise) to manage daily issues and weekly client visits.• Managed on-site and remote backups for several clients.• Setup and managed Windows Mobile and iPhones in a Microsoft Exchange 2003 environment. Show less

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  ShoreTel

  Nov 2010 - Aug 2016

  Technical Support Engineer, Tier 1.5

  Advanced Certified ShoreTel Engineer - Oct. 18th 2013

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  InflowCX

  Sept 2016 - now

  • Support Team Lead

    Sept 2017 - now

  • Escalation Engineer

    Sept 2016 - now