Aaron Lee

Experience

• 

  國立中興大學計算機及資訊網路中心

  Aug 2011 - Sept 2016

  MIS Network Management Team Leader (Student Dormitory)

  • Enhance communication and cooperation with people and application of information system and network practice management• Managed the network of the entire dormitory with about 400 people and handled user exceptions

• 

  Department of Forestry, NCHU

  Jul 2013 - Aug 2016

  Teaching Assistant (Polymer Adhesives Lab.)

  • The first place in the university group for the oral publication of the Forestry Society, and published in the Forest Products Industry Journal• Master's thesis published in Forestry Research Quarterly

• 

  恆勁科技

  Nov 2017 - Jan 2019

  資深製程工程師

  • Successfully reduced the non-performing rate of gold surface discoloration from 7.2% to 0.03%• Experienced the operation of the entire semiconductor technology factory, logical thinking mode and problem solving method

• 

  精誠資訊

  Jul 2019 - Aug 2021

  系統工程師

  行政院農委會農糧署 台北辦公室 駐點客戶端 系統工程師• The annual personal customer satisfaction and KPI performance evaluations have been continuously awarded the best recognition• Assist in the integration and establishment of SOP document standards and optimization for various maintenance matters

• 

  Mediabrands

  Mar 2023 - Aug 2023

  Support Engineer

  ■ Provide 1st and/or 2nd level IT support to all Taiwan users.■ Conduct setup, configure, maintain, troubleshoot and resolve any issues related to IT hardware, network and system (Include but not limited to Printers, Local Servers, Computer, Smartphone & Application Systems). ■ Provide user accounts administration.■ Asset and inventory management of IT related hardware and software purchased.■ Support and coordinate the implementation/upgrade of business application systems.■ Conduct IT training for internal employees as needed.■ Manage day-to-day end user IT support.■ Maintain country IT DR plans. Show less

• 

  高誠公關

  Mar 2023 - Aug 2023

  資訊系統工程師

  ■ 為臺灣的用戶提供一級和/或二級IT支持■ 對 IT 硬件、網絡和系統（包括但不限於印表機、本地服務器、電腦、智慧型手機和應用系統）進行相關的設置、配置、維護、故障排除和問題解决■ 進行用戶帳戶管理■ IT相關硬件和軟件的資產和庫存管理■ 支持和協調業務應用系統的實施/升級■ 根據需要並定期對內部員工進行 IT 培訓■ 有效進行最終用戶日常IT支持■ 更新及維護 IT DR 計劃 ■ 完成其他分配的額外職責

• 

  公共間集團

  Aug 2023 - now

  • Provided comprehensive IT support and assistance to IPG Taiwan's multiple subsidiary companies, ensuring smooth IT operations and efficient issue resolution.• Collaborated closely with IPG Asia Pacific region offices to ensure effective communication and alignment of IT strategies.• Actively participated in the Global Information Support (GIS) team, contributing to the overall enhancement of IT services and solutions within the organization.• Successfully managed and resolved various IT issues, demonstrating strong troubleshooting skills and a customer-centric approach.• Engaged in the setup and maintenance of IT systems, software, and hardware, contributing to optimized performance across the organization.• Played a vital role in supporting employees' technology needs and ensuring their seamless experience with IT services. Show less

  • Technology Delivery Analyst

    Nov 2023 - now

  • IT HelpDesk Support Technician

    Aug 2023 - Nov 2023