
Philippe Martin
Customer Service Agent

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About me
Project Manager at Pratt & Whitney Canada
Education

Université de Sherbrooke
2016 - 2019Bachelor of Business Administration - BBA Management Réussite
Cégep Édouard-Montpetit
2014 - 2016DEC Sciences Humaines Business Administration and Management, General Réussite
Experience

Centre Oasis Surf inc.
Dec 2014 - Apr 2017Customer Service Agent- Managed the financial transactions and reservation system- Opened and closed of the store- Coordinated the surfing experience

Pratt & Whitney Canada
May 2017 - Apr 2018Production Supervisor- Coordinated the work of thirty unionized employees, managed human conflicts and production errors- Managed the delivery delays requested by the upper management- Developed work instructions and best practices to improve automation efficiency- Contributed to the internship hiring committee, assisting in interviews and final candidate selection

Emplois Compétences inc.
Sept 2018 - Dec 2018Human Resources Administrative Assistant- Onboarded new employees into their new work environment to reduce the learning curve, create a sense of belonging and minimize turnover.- Mediated workplace conflicts, fostering resolution between employees and supervisors to maintain a positive work environment

Tempur Sealy International
Oct 2019 - Apr 2021Territory Sales Manager- Represented three major brands in the retail sector- Built business relationships with national and independent retailers- Trained sales employees on product specifications and in-store sales approach- Managed independently my schedule and action plans to achieve the sales objectives

Pratt & Whitney Canada
Apr 2021 - now- Translate RFP requirements into concrete project planning adapted to organizational constraints, capacity and timelines- Execute complex transition projects to reduce engine costs and mitigate supplier risks from geopolitical factors- Coordinate multidisciplinary teams (Procurement, Engineering, Quality, etc.) to push the actions related to the development of OEM components and tooling- Lead project reviews with the external suppliers and the technical teams to resolve various technical and commercial challenges Show less
Project Manager - Global Transitions
Sept 2022 - nowProduction Planner - Accessories
Apr 2021 - Sept 2022
Licenses & Certifications

McGill Personal Finance Essentials
Desautels Faculty of ManagementJan 2025
Successful negotiation techniques and strategies
École des dirigeantes et dirigeants HEC MontréalMar 2025
Project Management Fundamentals
UdemyNov 2023
Successful Negotiation Skills
UdemyAug 2021
Digital Marketing
UdemyJun 2021
Practical Leadership Skills
UdemyOct 2020
Honors & Awards
- Awarded to Philippe MartinRstar Award Pratt & Whitney Canada Jan 2024
- Awarded to Philippe MartinRstar Award Pratt & Whitney Canada Oct 2023
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