Lidiane D.

Experience

• 

  Atento Brasil

  Jan 2014 - May 2014

  Customer Service Operator

  As a Customer Service Operator at Atento, I worked in focusing on delivering high-quality support to our clients.Responsibilities: - Analyzed customer accounts to identify and resolve issues related to billing errors, duplicate prints, and the sale of internet and TV packages. - Collaborated with team members to ensure accurate processing of customer requests and inquiries.Achievements: - Developed strong competencies in customer satisfaction, successfully providing clients with positive reasons to remain with our service provider. - Contributed to a significant improvement in customer retention rates through effective problem resolution and personalized support.Skills: - Patience: Maintained composure in high-pressure situations while assisting customers with their concerns. -Quick Problem Solving: Identified solutions rapidly, ensuring timely resolution of issues. - Commitment to Customers: Demonstrated dedication to understanding and meeting customer needs. - Effective Communication: Engaged professionally with clients, ensuring clear and concise information delivery.This role significantly enhanced my customer service skills and solidified my ability to foster positive relationships, preparing me for future opportunities in customer relations. Show less

• 

  Laboratorio de Patologia Dr. Menezes

  Jan 2016 - Aug 2016

  Administrative Support Assistant

  In my role as an Administrative Support Assistant at Dr. Menezes Pathology Laboratory, I was responsible for providing comprehensive administrative support to ensure the efficient operation of the laboratory.- Managed scheduling and coordinated appointments, ensuring smooth operations and effective communication between patients and medical staff.- Assisted in the preparation and processing of laboratory reports and documentation, maintaining accuracy and confidentiality in handling sensitive information.- Provided exceptional support to patients and healthcare providers, addressing inquiries and concerns with patience and professionalism.- Collaborated with a multidisciplinary team to streamline workflows and improve laboratory efficiency, demonstrating strong teamwork and adaptability.This position enhanced my administrative skills and deepened my understanding of the healthcare sector, as well as reinforced my ability to work effectively in a fast-paced environment. Show less

• 

  Cultural Care Au Pair

  Jun 2017 - Jun 2019

  Au pair

  As an au pair, I had the courage to leave my home country in pursuit of new experiences and to learn a new language. This opportunity allowed me to develop strong adaptability skills in an unfamiliar environment while providing care and support to children.- Faced the challenge of settling into a new culture and context, overcoming language and cultural barriers.- Worked daily with children, developing educational and recreational activities, fostering their growth while managing various challenges with patience and understanding.- Navigated the complexities of being away from home, demonstrating strength and resourcefulness in adapting to new situations and environments.This experience enriched my personal and professional growth, instilling a profound appreciation for cultural diversity and enhancing my communication skills. Show less