Christine Pellerin

Experience

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  Celestica

  Jul 1998 - Aug 1999

  Supply Chain Engineering

  * Worked with Commodity Manager and Purchasing group for sourcing of components to suppliers, and provided input on supplier quality, responsiveness, and flexibility.* Conducted failure analysis on damaged components and determined extent of damage, root cause, and preventative actions against future failures.* Collaborated with Test, Quality, Materials, and Process Engineers to solve manufacturing issues.* Lead a team of technicians within Supply Chain Management to assist in data entry of Bills of Materials.* Reviewed and corrected Customer Bills of Materials to prevent errors or slow-downs in purchasing process.* Presented technology trends to Supply Chain Managemen and Power Design Group.* Authorized use of alternative technology in production and was accountable for outcome.* Worked closely with other Celestica sites to help solve manufacturing issues, and Supply Chain software issues. Show less

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  JDSU

  Nov 2000 - Jul 2008

  * Customer Service Prime for modification of online tool for tracking price discounting. Led team of six CSPs through pre-production and post-production tracking of tool. Generated test scenarios, tracked results, and provided feedback to Business Unit (BU). Advised BU and IT leads on the use of the tool as well as its functionality and limitations. Customer Service completed deliverables within allocated timeline.* Corporation Prime for communicating Quality Product Change Notifications. Responsible for generating customer affected lists, reviewing and editing formal communications, tracking and archiving notifications. Advised Engineering, Quality, and Sales teams on how to approach product changes in terms of effective communication with customers. * Core member of Inside Sales Pilot Program. Goal of project was to increase regional customer revenues. Achieved results by reviewing prior order history of customer and then personally notifiying the customer of existing inventory of previously purchased items as well as informing them of reduced prices of previously purchased items. Enabled company to win back two former customers as well as secure new customers. Project results were reviewed monthly by Senior Vice-President of Sales, and project resulted in new corporate positions to fulfil this responsibility full time. Declined positional offer due to imminent employment by DND.* Created quarterly briefings for Customer Service Senior Management on business trends within different Business Units. Reviewed trends such as order entry cycle time, issues affecting order execution, as well as returned material. Show less * Provided technical support and analysis to customers, JDSU Representatives, and Customer Service Professionals (CSPs) for technical inquiries on all Telecommunication product lines. Assisted customers in choosing technology best suited to their applications and budgetary restrictions. Coordinated responses from Product Line Managers (PLMs), Planning, and Engineering to provide seamless response to customer. Regional customers included the US Armed Forces and North American military contractors.* Negotiated specifications, pricing, and delivery dates with customers and provided alternative solutions if requirement required expediting.* Developed and monitored auditor-compliant procedures. Initially contributed to creating a corporate pricing procedure to fulfil Sarbanes-Oxley auditor requirements. Provided training, troubleshooting, and on-going support to CSPs, PLMs, and Sales while ensuring auditor requirements were met.* Provided daily and weekly reports to Customer Service Senior Management for department metrics and order management. Offered analysis and recommendations to Customer Service Senior Management about how to proceed based on finding; worked with department to improve results. Improved Customer Service returned material (RMA) aging cycle-time metrics, of which 25% were open greater than one year. Achieved results by targeting milestones such as Business Unit or Geographical Region.Successfully lead a team of sixteen Program Managers and CSPs in a six month project to update customer records. Project required that records used daily by multiple departments be altered in a live environment with minimal inpact on business operations. Outcome of project fulfilled auditor requirements, provided greater efficiency throughout company, and generated opportunities for further time-saving initiatives and enhancements. Awarded Spot Bonus by Director of Customer Service in acknowledgement of project's success. Show less * Created custom product line specifications and provided technical support to customers for five product lines of differing technologies (optical circulators, opto-mechanical switches, variable voltage-controlled optical filters, tunable FBG-based optical dispersion compensators, and tunable etalon-based optical dispersion compensators). Specifications were based on manufacturing yields and business potential.* Discussed technical aspects such as performance, qualification, manufacturing processes, and testing procedures of products with clients.* Achieved solid awareness of product manufacturing processes, yields, and testing procedures by assembling and testing components in manufacturing facilities. Worked with manufacturing engineers to improve processes and yields based upon these activities. Show less

  • Program Manager

    Dec 2007 - Jul 2008

  • Technical Support Analyst and Inside Sales Engineer

    Oct 2001 - Mar 2008

  • Applications Engineer

    Nov 2000 - Oct 2001
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  Department of National Defence

  Jul 2008 - now

  Initial Operating Capability (IOC), Final Operating Capability (FOC) Certification Lead, HCM/FELEX- Mapping Operational Requirements specified in HCM/FELEX Statement of Requirements (SOR) to System Requirements demonstrated in documents such as trial reports, ship drawings, etc. - Lead sub-working group to mitigate issues and risks associated with IOC and FOC Certification.- Developed and implemented project performance metrics

  • Project Manager - Night Vision System Modernization

    Mar 2021 - now

  • Group Leader - Radio Frequency Safety Operations

    Oct 2019 - Mar 2021

  • Lead Engineer, Radio Frequency Safety

    Dec 2015 - Oct 2019

  • Project Management Engineer

    Jul 2008 - Dec 2015