Tom De Paepe

Scientific Researcher

1000 followers

Ghent Metropolitan Area

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Timeline
About me
Principal Customer Success Account Manager at Microsoft
Education
- Ghent University
  1997 - 1999
  Postgraduate Knowledge Technology (Artificial Intelligence) Computer Science
- Ghent University
  1993 - 1997
  Master of Philosophy - MPhil Philosophy
- Antwerp Management School
  2008 - 2010
  Executive Master of Business Administration - EMBA
Experience
- Ghent University
  Aug 1997 - Jul 1999
  Scientific Researcher
- Proximity Worldwide
  Jul 1999 - May 2002
  Software Developer
- Belgian Federal Government - Science Policy Department
  May 2002 - Nov 2003
  IT Manager
- Reynaers Aluminium
  Nov 2003 - Oct 2010
  - Export Region Manager North Africa, Turkey and Iran
    Aug 2009 - Oct 2010
  - Manager Automation Division
    Jun 2006 - Aug 2009
  - Team Lead CRM-Web Development and Project Manager
    Nov 2003 - Jun 2006
- CRH
  Oct 2010 - Sept 2013
  - Microsoft Competence Center Manager
    Mar 2013 - Sept 2013
  - IT Project Manager
    Apr 2012 - Mar 2013
  - Team Lead IT Building Products and Program Manager
    Oct 2010 - Apr 2012
- Avanade
  Sept 2013 - Aug 2016
  Dynamics AX ERP Project Manager EALA
- Microsoft
  Sept 2016 - now
  The Service Delivery Manager acts as the primary Services interface between Microsoft and the IT departments of key Microsoft enterprise customers, with a focus on Cloud services (Azure, O365, EMS and Dynamics). One of the primary objectives is to provide leadership, direction and team support to ensure that overall Service is managed effectively, and Microsoft Services business objectives are met. Last but not least the Service Delivery Manager acts as the trusted advisor to the customer’s executive IT management and is their internal advocate within Microsoft. Show less
  - Principal Customer Success Account Manager
    Sept 2022 - now
  - Principal Account Delivery Executive European Institutions
    Sept 2021 - Sept 2022
  - Sr Account Delivery Executive European Institutions
    Jul 2019 - Sept 2021
  - Sr Service Delivery Manager
    Apr 2017 - Sept 2019
  - Sr Engagement Manager
    Sept 2016 - Mar 2017
Licenses & Certifications
- Accelerating Consumption Skills - Cloud Delivery Champion
  Microsoft
  Jan 2021
- Scrum: The Basics
  LinkedIn
  Apr 2021
  View certificate
- Microsoft Certified: Azure Fundamentals
  Microsoft
  Sept 2020
  View certificate
- Sustainability in Action
  Microsoft
  Jan 2022
- Accessibility in Action
  Microsoft
  Jan 2022
  View certificate
- Certified Project Manager PMI
  Antwerp Management School
  Jul 2005
- Agile Foundations
  LinkedIn
  Apr 2021
  View certificate
- Microsoft Certified: Dynamics 365 Fundamentals
  Microsoft
  Aug 2019
  View certificate
- Avanade DMA Lead
  Avanade
  Jan 2015
- Insight Selling - Becoming a Microsoft Global Challenger
  Microsoft
  Oct 2017
Honors & Awards
- Awarded to Tom De Paepe
  MS FY22 H2 Champion Award Microsoft Jun 2022 The Champion Award program is a program that recognizes and rewards Microsoft employees who demonstrate exemplary behavior by competing with a growth mindset, winning transformation deals as One Microsoft, prioritizing customer, and partner success, and engaging in positive partner co-selling.
- Awarded to Tom De Paepe
  MS Consulting Rise Award 2022 Microsoft Feb 2022 Industry Solutions Rise Award, Dramatically improve the customer and partner experience working with Microsoft on strategic transformational deals and complex deliveries, Industry Solutions.
- Awarded to Tom De Paepe
  MS Consulting Services Spark Award Q4 2021 Microsoft Jun 2021 Each quarter Microsoft Consulting Services celebrates cross-functional teams who demonstrate exceptional collaboration and partnership, working together across Microsoft to drive the right outcomes for our customers.