Rinku Singh

Experience

• 

  Private business

  Jan 2000 - Jan 2005

  Professional Administrator
• 

  Kumon

  Mar 2018 - Mar 2020

  Chief Office Administrator
• 

  PCLaw | Time Matters

  Mar 2020 - now

  Billing Manager

  Manage billing operations for law firms across the USA and Canada, processing monthly and annual subscription with a 98% accuracy rate and reducing customer disputes by 25%. Proficient in utilizing Zuora for subscription management, established and maintained new client accounts, customizing subscription plans to align with specific legal service needs. Implemented automated billing processes within Zuora, reducing manual errors by 35% and improving operational efficiency. Proactively monitored past-due Accounts Receivable (A/R), collaborating with sales and customers to mitigate collection risks and ensure timely payments. Create monthly Cash Flow report and weekly team status report in Zuora, CIC monthly commissions report; these reports are shared with the executive management team. Analyze and liaise with product and QA teams to resolve product related field issues. Resolve client billing issues and address customer inquiries to ensure seamless billing experience. Process client refunds in Xero and manage vendor invoices in Mineral Tree to ensure timely transactions. Communicate effectively across departments to achieve organizational objectives efficiently. Handle many special finance projects to improve billing team efficiency and monthly close process. Show less