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Jinny Chua, MACS CP

Jinny chua, macs cp

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  • Timeline

  • About me

    ICT PE Online Course Tutor – at ACS - The Professional Association for Australia's ICT sector

  • Education

    • Applecross senior high school

      -
      Secondary high school

    • Central metropolitan college of tafe (perth)

      1993 - 1994
      Associate diploma of business administration

    • Curtin university of technology

      1995 - 1998
      Management and information systems bachelor of commerce

  • Experience

    • Ultradata

      Jul 1998 - Jul 2005

      I was involved in software development for Ultradata specialising in Retail Banking products for financial sectors including banks, credit unions, building societies and others. My work involved developing new modules and customised software modification to the core product for the IT Software Modification team and for clients. I supported Ultradata's software solution for Funds Management and Trust Accounting products to their client. I have developed and implemented bug fixes, data correction, trained clients, and provide client reporting. I also managed and supervised all our outstanding support calls and participated in our weekly client conference calls with the CRM and AGM to provide status update on client outstanding support calls.

      • Programmer

        Feb 2000 - Jul 2005

      • Application Support Consultant

        Jul 1998 - Jan 2000

    • Dun & bradstreet (d&b) (australia) pty ltd

      Jul 2005 - Apr 2006
      Analyst programmer

      I was involved in business process re-engineering, system analysis, software development, developing test and UAT, and implementation of business solutions for a debt recovery business.

    • Recoveries corporation group limited

      May 2006 - Jul 2013

      As a member of Projects and Processes team, I worked on several diverse and interesting projects for the business and with the third party vendors for IT and non-IT projects on internal and external projects.As a Business Analyst, I was the conduit between the business and IT Department (on internal projects) and business and external third party vendors for external projects. BA and PM Role includes:- Business specifications (functional & non-functional specifications)- Business process re-engineering- Process Mapping (business flowchart, swim lane flowchart)- Technical specification- Test plan and UAT - Business and IT signoff - Project management (SOW)- Documentation and training- Sourcing Vendor- Vendor ManagementAll my delivered projects are quality, efficiency and client satisfaction focused. I was involved in several projects for Recoveries Collection System (RCS) in automating processes to increase efficiency whilst minimising cost using business process analysis and re-engineering.RCS system projects include:- Payment Card system- Government Suite Reports and system changes- Client Profit and Loss Analysis (by client)- Post Match Report (reporting on staff KPI)- Search Matrix System & Report (use for debtor search request)- Data Extract file from RCS system to upload to external client system (data sync)- SMS Payment Reminder- Workers Compensation (development changes and report suite)Other projects developed and/or implemented and managed outside RCS system includes:- ISO compliance (27001, 9001 and 10002) accreditation and certification- Risk Management- Business Continuity Management (BCM)- Electronic Document Management Systems (EDMS)- EDMS enhancement development- Compliance Calendar Implementation (in-house)- ISO Compliance system tool - Business Continuity Management system tool- Records Management Show less

      • Business Analyst, Project Manager and ISO Compliance Coordinator & Administrator

        Mar 2009 - Jul 2013

      • Analyst Programmer

        May 2006 - Feb 2009

    • Caraniche

      Nov 2014 - Apr 2015
      Business analyst and quality & risk compliance officer

      As a business analyst in forensic services team, my role involved gathering & analysing requirements for a new agile software development project for the Alcohol and Other Drug (AOD) programme and interfacing with clients and the third party vendor.As a quality and risk compliance specialist, I was responsible for reviewing and administering the company's existing QMS (quality management system) accreditation and risk management system, and for encouraging compliance.My BA role included:- Gathering and analysing business requirements- Business Process Mapping- Advising on Quality compliance and certification- Assessing equipment requirements for 12 prison locations- Improving the Document Management System- Standardising and improving Corporate templates- Documenting training needs- Field mapping system templates- Coordinating third party providersMy Quality & Risk Compliance role included:- Conducting gap analysis on the existing Quality Management System. Providing feedback and suggesting solutions- Coaching and mentoring staff in Business Operations Process Mapping- Reviewing and providing a well-structured comprehensive Risk Management Plan tool- Suggesting Opportunities for Improvement- Providing solution on non-conformances arising from the audit program and gap analysis- Creating an Issue Management Register for business operations- Advising on the structure and implementation of a Document Control System- Creating and Implementing the Document Control System procedure Show less

    • Acs - the professional association for australia's ict sector

      May 2016 - now
      Ict professional environment online course tutor

      An ICT “Professional Environment” online course that forms a module of the ACS Professional Year course. This 13-week course is a job-readiness course; designed to assist ICT university graduates to attain employment in Australia. It is delivered online and provides IT Graduates an ICT Internship placement in conjunction with the online course. My role involves teaching candidates how to become an ICT Professional Practitioner, by tutoring them in Ethics, Professionalism, Governance and Legal Requirements, SFIA Skills Framework, Project Management, Risk Management, Job Application skills, E-portfolio creation, and Professional Career Development Planning. In addition to my tutoring role, I provide mentoring, motivation and support to my students, relying heavily upon my ICT Professional industry experience; this includes (but is not limited to) setting a realistic expectation on the professional environment required in the real ICT world and providing guidance on their peer review group activity (practical exercise) on team work and leadership roles using social media communication tools. Show less

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Jinny Chua, MACS CP
      Certified Professional (MACS CP) Australian Computer Society Jul 2015 Dedication to the profession and commitment to deliver a high standard of ICT through professional development.
    • Awarded to Jinny Chua, MACS CP
      MVP (Most Valued Person) Award Strategic Management Committee Nov 2012 Great feedback received from vendor.Successfully maintaining certification for ISO 27001 and ISO 9001 Recertification.
    • Awarded to Jinny Chua, MACS CP
      Employee of the Month Award Strategic Management Committee Nov 2011 For ISO 27001 Accreditation (below is the nomination write up from my reporting manager)."Recoveriescorp achieved ISO 27001 accreditation on 1st December 2011. This accreditation sets recoveriescorp as a leader in our industry and will provide confidence to our clients regarding the security of their information.The path towards this accreditation has required both hard work and consultative approach to ensure the business allocated the required resources to prepare for this… Show more For ISO 27001 Accreditation (below is the nomination write up from my reporting manager)."Recoveriescorp achieved ISO 27001 accreditation on 1st December 2011. This accreditation sets recoveriescorp as a leader in our industry and will provide confidence to our clients regarding the security of their information.The path towards this accreditation has required both hard work and consultative approach to ensure the business allocated the required resources to prepare for this audit. A lot of people contributed to achieving a successful outcome, but one person stands out for their effort and dedication to the task.This person managed this high profile with distinction and attention to detail that ensured we fulfilled the requirements of a complex and far reaching standard. As an example, the Statement of Applicability required approximately 150 Control Objectives to be established to protect our information assets. Each control objected detailed the Policy governing this Objective, the Procedure to be followed, the Control Owner and finally suitable documentation to demonstrate ongoing proof of compliance to the auditor. Many new policies were developed, existing policies reviewed and all were reformatted in line with current documented format and version control.To ensure buy-in from all participants, this person worked hard to make it as easy as possible for each business unit to complete their tasks with minimal effort. Spreadsheets with drop down boxes, were developed and tasks filtered by process owner. Information packs were also prepared to provide background guidance to the teams completing their tasks. Like a sergeant major managing their parade ground, there was regular follow up with status updates and gentle encouragement of those meeting deadlines.It is without hesitation that I recommend Jinny Chua as Employee of the Month for November." Show less
    • Awarded to Jinny Chua, MACS CP
      Employee of the Month Award Strategic Management Committee Aug 2010 Categories of Team Work, Output and Reliability"Jinny showed complete dedication to getting the task completed and any issues resolved in a timely manner. Her approach to the task at hand is always very positive, coming through the door with a big friendly smile.Her commitment not only to her team but to the company is outstanding."
    • Awarded to Jinny Chua, MACS CP
      Chairman's Achievement Award Board Members/Management Team Dec 1999 This is an annual achievement award - top ten employees of the year voted by peers, colleagues and/or clients.
    • Awarded to Jinny Chua, MACS CP
      Objective Achievement Recognition Assistant General Manager Sep 1999 Achieving KPI target in reducing and maintaining support calls and for a tremendous effort contributed within the Application Support department.

  • Volunteer Experience

    • Community Fundraising & Awareness Volunteer

      Issued by Bowel Cancer Australia on Feb 2013
      Bowel Cancer AustraliaAssociated with Jinny Chua, MACS CP

    • Community Care Volunteer

      Issued by St John Ambulance (WA) on Jul 1998
      St John Ambulance (WA)Associated with Jinny Chua, MACS CP