Experience

• 

  World bank group

  Feb 2006 - Sept 2011

  Information specialist

  Daily IT support to Staff and tracking of request into Remedy database; Assistance and training of staff in the use of the Bank IT system ( Laptops, desktops, PABX, Videoconference); Identification of IT needs (Electrical, Network and Telephone) and preparation of bidding letters; Management of relations with IT vendors;Network administration (Windows 2003 server + 60 Workstations with various OS); Management of Communication System including Vsat equipment for internet, Nortel Pabx, Videoconference equipment; Management of electronic mail system with Lotus note (Configuration of account, Backup, Troubleshooting); Deployment ,configuration and management of the Nortel Pabx;Tracking of telephone calls and monthly production of report on telephone usage. Show less

• 

  Unicef

  Sept 2011 - now

  Oversee ICT department ; Coordinate daily ICT support for the office and during emergency crises; Leads and Supervise ICT colleagues and ICT suppliers; Analyze ICT systems and provides recommendations; Manage Office ICT access systems and ensure compliances to standards; Coordinate and migrate corporate applications (web servers; Office 365; Microsoft updates servers, backup servers); Develop training activities and flysheet on usage of corporate software and tools; Management of relations with IT vendors; Network administration (Windows 2012 server; Windows 2008 servers; 150 Workstations with Windows 7/ Windows 8 OS, Office 365); Identification of IT needs (Electrical, Network, Telephone), preparation of bidding letters, drafting of technical specifications and technical analysis; Preparation of ICT unit budget; Management of Communication System including Vsat equipment for internet, Cisco IP telephony; BGANs, satellite phones. Management of electronic mail system with Lotus notes, Outlook (Configuration of account, Backup, Troubleshooting); Design of offices network plan; Prepare office ICT disaster recovery plan and test; Participate in Office BCP (business continuity plan) preparation and testing; Prepare Office ICT Supply plan and coordinate equipment distribution, Manage inventory; maintenance and decommissioning; Write unit annual and adhoc reports; Member of different office management committees’ and of recruitments’ panels. Show less

  • Customer Care Manager

    Sept 2023 - now

  • ICT Specialist

    Nov 2021 - Aug 2023

  • ICT Officer

    Sept 2011 - Oct 2021