Experience

• 

  Club med

  Feb 2008 - Feb 2010

  Front office assistant

  Reception is the heart of the resort. Joining a Reception team with Club Med means adopting a personalized and high-quality customer relationship with 300 to 1000 clients per week, on average, coming from all over the world.A chameleon who is as comfortable with the customer as you are on a computerEnthusiastic about foreign languages, capable et parler et comprendre le français, une autre langue est un plus!An essential presence who welcomes and informs clients (the G.M, Great Members) at any time of the dayA multi-tasker, capable of juggling between check-ins, telephone reception and cash-out proceduresAn ambassador who knows the layout of the Resort like the back of your handA sharp salesperson who develops internal sales and handles billing of stays Tunjukkan kurang

• 

  The golden palms hotel and spa

  Apr 2010 - Jan 2010

  Front office assistant (pre-opening)

  Pre-opening team for Golden Palm Tree Sepang (Avani Sepang Gold Coast). Setup Front Office standard Operation Procedure (SOP), Handle VVIP groups, Tour Travels groups to Private Events. Communicating with back office departments. Delivered good service toward customers. Customer feedback always important for improvements.

• 

  The golden palms hotel and spa

  Nov 2012 - Jan 2014

  Responsible for the delivery of the villa welcome speech and providing guest information.To liaise with villa/resort managers regarding all guest requirements.To make reservations for chefs and hosts day off at recommended restaurant.To make reservations for guests for activities and attractions and keep the information folder up to date with local information and attractions.To be the first point of contact for the villa owner/VIP Guest regarding all aspects of the property .

  • Villa Host Supervisor (Rebranding)

    Jan 2013 - Jan 2014

  • Front Desk Team Leader

    Jan 2012 - Jan 2013

  • Reservations Assistant

    Nov 2012 - Jan 2012
• 

  Malaysia airlines

  Jan 2014 - now

  Flight attendant

  Flight attendant are informed of flight details, the schedule, the number of infants on board and if there are passengers with any special requirements, such as diabetic passengers or passengers in wheelchairs carry out pre- flight duties, including checking the safety equipment and doing security checks, ensuring the aircraft is clean and tidy and that information in the seat pockets is up to date and all meals, drinks and stock are on board, welcome passengers on board and assist them to their seats inform passengers of the aircraft about safety procedures and ensure that all hand luggage is securely stored away.Reassure passengers and ensure they follow safety procedures correctly in emergency situations deal with any difficult or inebriated passengers (who may be acting in a rude or anti-social way) politely but firmly, to ensure the safety and comfort of everyone on the flight.give first aid where necessary ensure passengers disembark safely at the end of a flight and check that there is no luggage left in the overhead lockers and no stowaways or suspicious items on board. Tunjukkan kurang