James Hagon

Experience

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  Teach First

  Jul 2015 - Apr 2016

  Leadership Development Programme
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  Surrey Square Primary School

  Sept 2015 - Apr 2016

  Primary School Teacher
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  Hamptons International

  Apr 2016 - Jan 2020

  - Led a team of business generation specialists working across the UK's prime real estate markets. - Delivered best-ever departmental records in new instructions and revenue. - Helped to develop and implement a Salesforce CRM to replace Dynamics 365 (≈50 users). - Project-based role developing a new lead-handling process.- 3x increase in website and portal lead conversion.- Email parser and FormStack build to further enhance customer experience. Business Generation across a range of high-end real estate markets including Mayfair, Paddington, Bayswater, Notting Hill and Fulham.

  • Client Services Team Leader

    Feb 2018 - Jan 2020

  • Inbound Business Manager

    Aug 2017 - Feb 2018

  • Client Services Consultant

    Apr 2016 - Aug 2017
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  JLL

  Jan 2020 - Jun 2021

  Sales Enablement Manager

  - Delivered a Salesforce CRM transformation to the UK JLL business (≈1000 users) in conjunction with a Platinum Tier Salesforce Delivery Partner (PwC).- Helped to identify and deliver new product enhancements and ensure these were communicated effectively to the user community.- Designed and implemented new client qualification and pipeline management processes, including the use go/no go matrices.- Became subject matter expert for the Salesforce product.- Responsible for user onboarding and the development of an extensive suite of training material and process guides. Show less

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  CBRE UK

  Jun 2021 - May 2023

  Salesforce Platform Manager

  - Owned the strategic direction and delivery of CBRE UK’s Salesforce CRM platform. - Acted as a partner and subject matter expert to business leaders and fee-earners as they adopted the platform. - Defined and owned the roadmap of requirements for the UK in the Salesforce product.- Helped to identify, deliver and champion new integrations of 3rd party apps (e.g. Introhive, Inside View).- Delivered innovations in forecasting, sales management and productivity through creation of dashboards, reports and list views.- Chair of the Business Services Junior Board working directly with the COO to ensure that junior members of staff have a voice and representation in the workplace. Show less

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  Hamptons

  May 2023 - now

  Salesforce Platform Manager

  - Owning the strategic direction and delivery of a brand new, best-in-class Salesforce product for ≈1000 users in partnership with a Platinum Tier Salesforce Delivery Partner (Globant).- Defining the future state of the product and implementing an effective and ambitious programme of continued change and development.- Acting as a partner and subject matter expert to business leaders and fee-earners as they adopt the platform.- Developing the AI roadmap for the Salesforce product, including 3rd party AI integrations (e.g. Automated Analytics, Scribe, and Open AI).- Overseeing the transition from disparate legacy systems to a holistic Salesforce experience.- Delivering innovations in forecasting, sales management and productivity through creation of dashboards, reports and list views.- Partnering with digital transformation experts Kin + Carta to enhance reporting capabilities through Microsoft Fabric and Power BI. Show less