Kemal Mohammed

Kemal mohammed

bookmark on deepenrich
location of Kemal MohammedTrinidad and Tobago
Followers of Kemal Mohammed602 followers
  • Timeline

  • About me

    Senior Customer Success Account Manager @ Microsoft | CISM

  • Education

    • University of the west indies, st. augustine campus

      -
      Bachelor of science (bsc) computer and electrical engineering
  • Experience

    • Telecommunications services of trinidad & tobago limited (tstt)

      Oct 2006 - Jul 2012

      Manage a team of 10 highly skilled professionals responsible for delivery of Internet Services nationwide. Daily operations and maintenance for ISP infrastructure delivering broadband, wireless and dial-up Internet Services. Manage a team of 15 individuals for daily operations responsible for Service Provisioning, Trouble Ticketing, SLA Management of Corporate Customer Metro Ethernet/MPLS IPVPLS Services and VLANS. Manage Internet and Adjunct Services Sections comprising a total staff complement of 25 individuals responsible for delivery, management and support of Mobile Value Added Services (Voicemail, Blackberry, Multimedia, Web, Content and Roaming Partner Services) and Carrier-Class Internet Service Provider services responsible for the OSS layer in support of revenue generation, customer retention and competitive marketing campaigns

      • Manager/BroadbandTechnology

        Sept 2010 - Jul 2012
      • Manager / Network Administration

        Sept 2007 - Sept 2010
      • Ag. Head of Department, Value Added Services

        Oct 2006 - Sept 2007
    • Microsoft

      Aug 2012 - now
      • Senior Customer Success Account Manager

        Sept 2017 - now
      • Technical Account Manager

        Aug 2012 - now
  • Licenses & Certifications

    • Itil v3 foudations

      Jun 2008
    • International capital markets qualification

      Securities institute of london
      Jul 1999
      View certificate certificate
    • Scrum master certified (smc)

      International scrum institute™
    • Microsoft global challenger - insight selling

      Microsoft
      Mar 2018
    • Prosci® fundamentals of change management

      Prosci
      Feb 2021
      View certificate certificate
    • Accessibility in action

      Microsoft
      Sept 2020
      View certificate certificate
    • Customer facing skills initiative: stakeholder management

      Microsoft
      Oct 2021
      View certificate certificate
    • Certified information security manager® (cism)

      Isaca
      Oct 2009
      View certificate certificate
    • Microsoft 365 certified: fundamentals

      Microsoft
      Aug 2020
      View certificate certificate
    • Microsoft certified: azure fundamentals

      Microsoft
      Jul 2019
      View certificate certificate