Experience

• 

  Telecommunications services of trinidad & tobago limited (tstt)

  Oct 2006 - Jul 2012

  Manage a team of 10 highly skilled professionals responsible for delivery of Internet Services nationwide. Daily operations and maintenance for ISP infrastructure delivering broadband, wireless and dial-up Internet Services. Manage a team of 15 individuals for daily operations responsible for Service Provisioning, Trouble Ticketing, SLA Management of Corporate Customer Metro Ethernet/MPLS IPVPLS Services and VLANS. Manage Internet and Adjunct Services Sections comprising a total staff complement of 25 individuals responsible for delivery, management and support of Mobile Value Added Services (Voicemail, Blackberry, Multimedia, Web, Content and Roaming Partner Services) and Carrier-Class Internet Service Provider services responsible for the OSS layer in support of revenue generation, customer retention and competitive marketing campaigns

  • Manager/BroadbandTechnology

    Sept 2010 - Jul 2012

  • Manager / Network Administration

    Sept 2007 - Sept 2010

  • Ag. Head of Department, Value Added Services

    Oct 2006 - Sept 2007
• 

  Microsoft

  Aug 2012 - now

  • Senior Customer Success Account Manager

    Sept 2017 - now

  • Technical Account Manager

    Aug 2012 - now