Dmitriy Ogolenko

Experience

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  Big Valley Tile

  Sept 2005 - Jan 2009

  Tile Setter Apprentice

  • Provide professional customer service when assisting in selection of tile and grout• Communicate to upper management ensuring adequate inventory• Research and recommend specific vendors for improve quality, resulting in reduced costs and more efficient operations • Educate new employees, answer questions, clearly convey duties and responsibilities• Ensure ongoing, consistent customer satisfaction by resolving complaints quickly• Evaluate and redefine job description, resulting in greater efficiently• Solved client problems with innovate solutions while working with sales, management, and clients Show less

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  Advanced Global Travel

  Feb 2008 - Jan 2009

  Advanced Global Travel

  • Evaluate individual customers needs by helping them make the best possible travel arrangements • Establish preparations for transportation, hotel accommodations, car rentals, tours, and recreation• Provide customers with information on regulations, required papers (passports, visas, and certificates of vaccination), and currency exchange rates to international travelers• Research information on departure and arrival times, fares, and hotel ratings and accommodations • Rise above and beyond the call of duty to satisfy customer needs Show less

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  World Auto Parts

  Sept 2009 - Feb 2010

  Sales Representative

  • Present customers with expedite service in locating the desired spare parts, replacement parts, accessories and other equipment for cars and trucks• Insure the demanded supply of parts is available and in stock• Acquire the necessary parts by fax order to supplier Parts Channel• Consistently keep track of equipment inventory through the PartsPro system and company warehouse• Accept client payments, answer phone inquiries and attend to customer needs as a priority

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  Technical Sales International, Inc

  Mar 2012 - Apr 2017

  Trimble Technical Sales Consultant

  • Provide training and support for the setup and proper use of Trimble equipment and MEP related software including CADmep, Point Creator, Point Builder, Trimble Field Points, Trimble MEP, SysQue Supports, and Trimble Field Link for MEP.• Supported Building Data which included installation, merging of databases, trouble shooting and resolving issues• Repair, calibrate, and prepare customer’s Trimble equipment to meet manufacturer’s standards and specifications. • Manage inventory which includes manufacturer parts and accessories. • Maintain loaner and rental equipment including repair and calibration. Show less

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  Trimble Inc.

  Apr 2017 - now

  • Provide technical support, product training, & implementation services. • Analyze client feedback, internal performance metrics, and forecast service/event volumes and trends. • Provide customers a point of contact at Trimble for support issues relating to Trimble Field products. • Host of on-site field training.

  • Client Services Manager for Field Technologies Group

    Jan 2019 - now

  • Senior Support Representative and Field Trainer

    Apr 2017 - now