Experience

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  Transfield services

  Jan 2010 - Jun 2012

  Macquarie park office coordinator

  Transfield Services is an operations, maintenance and construction services business, operating globally in the resources, energy, industrial, infrastructure, property and defence sectors. During her time at Transfield, Vanessa's key responsibilities included - • Reception coverage in some instances• Coordination of all couriers• Mail collection and distribution• Being proactive in identifying areas of cost reduction in relation to office costs• Coordination of car park• Correspondence with VIP clients and visitors as well as senior management• Management of office supplies including stationary, newspapers etc.• Escalation of urgent issues for speedy resolution through appropriate channels• Undertaking other duties or responsibilities to assist other departments where required• Central point of contact and communications for all visitors, clients, repairs and employees• General housekeeping and administration tasks• Direct ordering of mobile phones, blackberries and data cards for over 1000 employees• Maintained a date base of telephone records for the company• Dealing with customer inquiries, complaints and issues – large customer service focus• Assistance to VIP and senior management• Arranging changes to mobile services, plan upgrades, barring and unbarring of features Show less

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  The star

  Jun 2012 - Nov 2014

  Host

  The Star Sydney Casino & Hotel (formerly Star City Casino) in Pyrmont, Sydney, is Australia's second largest casino after Melbourne's Crown Casino.While Vanessa was studying, she worked part-time at The Star.My key achievement whilst working here was delivering an exceptional customer experience to our high-rollers and VIP customers whilst constantly reaching and exceeding sales targets. I was responsible for organising and running functions as well dealing with venue enquiries.

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  Crucial

  Aug 2014 - Dec 2014

  Office manager

  Crucial is a multi-award winning web & cloud-hosting company helping Australian small businesses with the technical challenges of succeeding ‘online’.My key achievements include:• Project managed an office move for 30 staff that involved organising telecommunications switchover, new leasing, demolition works (we wanted more open plan!) and an offshore team. The whole move was executed out of business hours over the course of one week with no impact to our 24x7x365 customer support. • Successfully coordinated the first Crucial Connect event - which is a free educational event put on by Crucial for 40+ external customers to help them on current digital-based topics.• Moved the office to a completely paperless office by organising digital scanning tools that automatically OCR scan and upload to GoogleDocs.• Using cutting-edge technologies to gain efficiencies in Office administration (e.g. Expensify, Invitbox, Xero, Asana, GoogleDrive)My key responsibilities include:• Owning office administration processes - boardroom, mail, scanning, filing, food orders, stationary, invoicing.• Organising travel arrangements, conferences, team-events (pseudo Event manager!)• Providing ad-hoc personal assistant support to the Executive team.• Provided Sales & Marketing assistance with proposals and proofreading.• Assisted HR through job advertisements, organising interviews and induction of new staff.• Understanding and documenting processes Show less

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  Paradise outdoor advertising

  Apr 2015 - Dec 2016

  Business development representative

  Paradise Outdoor is Regional Queensland's leading Outdoor Advertising Company with over 1100 panels across QLD.My major achievements include:Managing a portfolio of clients across sectors including but not limited to Automotive, Retail, Transport, Government, Tourism & Education. Growing long term profitable relationships with customers Selling Paradise Outdoor Advertising Products including roadside static billboards, digital roadside billboards & digital and static Airport advertising at Townsville International Airport.My Key Responsibilities are:Driving existing and new opportunities within my sales territoryManage a portfolio of clients ranging from small businesses to large organisations across different sectors Managing relationships with customers & develop long term relationships.Identifying and pursuing sales prospects across the business sector (direct B2B sales)Negotiation and coordinating high value projectsManage the financial aspects/performance of the portfolioCoordinating, attending and participating in sales meetings, product seminars & eventsPrepare written presentations, reports and price quotationsUse of the systems Fusion & Act CRM, DocusignDevelop and maintain a profile in the general business communityProviding quality outcomes for customers and assisting in their marketing strategy Show less

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  Moët hennessy

  Jan 2017 - now

  Managing Key On-Premise Accounts and Independent Retailers in Sydney. My territory is mainly focused in the CBD area, North Shore of Sydney, Central Coast & Newcastle. I am responsible for delivering my territory’s budgeted volume & value objectives across the Moet Hennessy Portfolio. I adopt a collaborative, customer & solution focused way of working to achieve the best result for my clients, whilst delivering against brand guidelines. Main Responsibilities: • Building effective customer relationships and securing new business development opportunities• Developing partnership agreements/contracts; negotiating pricing, trading terms and brand investment funds• To use sales reporting systems to plan, monitor, report and analyse business performance against plan/targets (Salesforce & Qlik View) • Joint Business Planning with Key Customers to execute sales strategies & brand exposure • Execute premium & luxury activation's and events• To provide staff training and education Show less

  • Account Manager

    Jan 2020 - now

  • Account Manager

    Jan 2017 - Jan 2020