Candice Cox

Candice Cox

Customer Service Personnel

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  • Timeline

  • About me

    Senior Digital Marketing Project Manager • PMP Pending

  • Education

    • Tarleton State University

      2006 - 2007
      Horticulture Horticultural Science

      Completed most core curriculum while in attendance.

    • Sam Houston State University

      2008 - 2010
      Bachelor of Science (B.S.) Horticulture and Crop Science

      Main studies included Landscape design and business

  • Experience

    • New Nurseries

      Feb 2013 - May 2015
      Customer Service Personnel

      Fulfilled existing customer orders, setup deliveries and drop shipments for customers and vendors across the state of Texas. Verified status of accounts, scheduled customer pickup, and generated payments to customers. Managed daily billing and account receivables.

    • Land Restoration

      May 2015 - Mar 2016
      Customer Relations Manager

      Led coordination of bid creations for client landscape installations and maintenance services in conjunction with the Account Managers. Ensured projects adhered to timeline and ordered materials and scheduled deliveries for each client job. Facilitated weekly staff meetings with Account Managers to remain up-to-date on account receivables, payables, and scheduling.• Introduced new company protocols and organized merger of customer data after consolidation of three small landscape design and maintenance companies.• Managed work orders, purchase orders, and invoices for more than 75 clients. Show less

    • Seville Farms

      Apr 2016 - Jun 2019

      Oversee development and maintenance of the tropical plant category in garden centers across the state of Texas. Hold responsibility for establishing partnerships with management teams of large corporations to grow company portfolio and drive sales. Create weekly recap reports for leadership and restock teams with information related to sales and levels of inventory.• Increased sales within the tropical category by more than 50%.• Participate in meetings and initiatives led by the Product Development Team and work in conjunction with management on creation of a 36-month forecast model to aid in decision making. Show less Supported management teams with replenishment strategies for partnered garden centers. Remained in constant communication with corporate partners to ensure timely and accurate flow of information to support garden center sales. Managed three markets across central and south Texas, travelling frequently between sites.• Established partnerships with management teams in Lowes stores across central and south Texas to improve efficiency and accuracy of orders for each in-store garden center.• Facilitated bi-weekly meetings with Market Directors and District Managers to communicate relevant information related to replenishment support. Show less

      • Tropical Category Manager

        Aug 2017 - Jun 2019
      • Replenshment Support Representative

        Apr 2016 - Aug 2017
    • Practice Cafe

      Oct 2019 - now

      Serve as the primary point of contact for 60+ clients for both digital and print marketing while keeping pace with the ever-shifting industry, including principles of SEO, PPC, and Social Media. Collaborate with designers, digital marketing strategists, and sales managers to identify areas of opportunity for our client's growth. -Create monthly and quarterly digital marketing reports for clients with key performance indicators and build goals appropriate to each business.-Manage design and digital marketing projects for clients and our internal teams with project management software (ActiveCollab) Show less

      • Senior Digital Marketing Project Manager

        Jan 2023 - now
      • Digital Marketing Project Manager

        Oct 2019 - Jan 2023
  • Licenses & Certifications

    • How to Work Smarter, Not Harder: Save Time and Money and Increase Productivity

      LinkedIn
      Feb 2022
      View certificate certificate