
Candice Cox
Customer Service Personnel

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About me
Senior Digital Marketing Project Manager • PMP Pending
Education

Tarleton State University
2006 - 2007Horticulture Horticultural ScienceCompleted most core curriculum while in attendance.

Sam Houston State University
2008 - 2010Bachelor of Science (B.S.) Horticulture and Crop ScienceMain studies included Landscape design and business
Experience

New Nurseries
Feb 2013 - May 2015Customer Service PersonnelFulfilled existing customer orders, setup deliveries and drop shipments for customers and vendors across the state of Texas. Verified status of accounts, scheduled customer pickup, and generated payments to customers. Managed daily billing and account receivables.

Land Restoration
May 2015 - Mar 2016Customer Relations ManagerLed coordination of bid creations for client landscape installations and maintenance services in conjunction with the Account Managers. Ensured projects adhered to timeline and ordered materials and scheduled deliveries for each client job. Facilitated weekly staff meetings with Account Managers to remain up-to-date on account receivables, payables, and scheduling.• Introduced new company protocols and organized merger of customer data after consolidation of three small landscape design and maintenance companies.• Managed work orders, purchase orders, and invoices for more than 75 clients. Show less

Seville Farms
Apr 2016 - Jun 2019Oversee development and maintenance of the tropical plant category in garden centers across the state of Texas. Hold responsibility for establishing partnerships with management teams of large corporations to grow company portfolio and drive sales. Create weekly recap reports for leadership and restock teams with information related to sales and levels of inventory.• Increased sales within the tropical category by more than 50%.• Participate in meetings and initiatives led by the Product Development Team and work in conjunction with management on creation of a 36-month forecast model to aid in decision making. Show less Supported management teams with replenishment strategies for partnered garden centers. Remained in constant communication with corporate partners to ensure timely and accurate flow of information to support garden center sales. Managed three markets across central and south Texas, travelling frequently between sites.• Established partnerships with management teams in Lowes stores across central and south Texas to improve efficiency and accuracy of orders for each in-store garden center.• Facilitated bi-weekly meetings with Market Directors and District Managers to communicate relevant information related to replenishment support. Show less
Tropical Category Manager
Aug 2017 - Jun 2019Replenshment Support Representative
Apr 2016 - Aug 2017

Practice Cafe
Oct 2019 - nowServe as the primary point of contact for 60+ clients for both digital and print marketing while keeping pace with the ever-shifting industry, including principles of SEO, PPC, and Social Media. Collaborate with designers, digital marketing strategists, and sales managers to identify areas of opportunity for our client's growth. -Create monthly and quarterly digital marketing reports for clients with key performance indicators and build goals appropriate to each business.-Manage design and digital marketing projects for clients and our internal teams with project management software (ActiveCollab) Show less
Senior Digital Marketing Project Manager
Jan 2023 - nowDigital Marketing Project Manager
Oct 2019 - Jan 2023
Licenses & Certifications
- View certificate

How to Work Smarter, Not Harder: Save Time and Money and Increase Productivity
LinkedInFeb 2022
Languages
- enEnglish
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