Svetlana Laiu

Experience

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  SGS Societe Generale de Surveillance

  Jun 2000 - Apr 2001

  Client Relations Representative

  Provided support to customers seeking customs import certification- Responded to daily customer inquiries regarding certification of goods, import procedures, goods inspection, quality and quantity control, evaluation and laboratory tests- Collected and processed proforma invoices, origin certificates, quality certificates from customers, and following inspection of goods by inspectors, issued conformity certificates- Filed and organized according to internal record keeping procedures documentation such as proforma invoices, origin certificates, quality certificates, inspection results, etc- Issued conformity certificates for imported goods based on customer requests- Managed multiple priorities on daily basis and maintained effective results- Managed time and deliverables effectively and efficiently while working in group or alone- Exercised strong interpersonal communication skills with customers and department personnel Show less

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  Moldcell

  Apr 2001 - Jun 2010

  Lead the channel support team, owned SIM card portfolio- Was responsible for developing channel execution strategy- Managed SIM card, refill cards and mobile device lifecycle, logistics and channel distribution ($5 mln/year)- Organized international tenders for the supply of SIM and Refill cards- Primed channel execution for company’s rebranding project (80+ store fronts, 5000+ merchandising displays, SIM cards, etc). Identified/assigned/managed tasks to internal and external teams. Identified, analyzed and resolved issues, risks and changes within the project- Led a team of 9 field representatives Show less

  • Channel Execution & Logistics Team Lead

    Jun 2004 - Jun 2010

  • Channel Execution & Logistics Specialist

    Apr 2001 - Jun 2004
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  Eclipse Technology Solutions Inc.

  Mar 2013 - Jul 2018

  Project Manager

  Managed projects for development and deployment of network and telecommunication equipment (hardware and software/network)- Coordinated, monitored and provided project support for mid to large enterprise customers on the deployment of various network/telecommunications equipment and services (Cisco, Avaya) ranging from $5K to $500K in project costs- Created and managed resource project activity schedule for 10+ team members supporting the upgrades for over 100+ clients- Acted as single point of contact for mid to large enterprise customers, scheduled project meetings and circulated meeting minutes including action items, key decisions and migration/deployment schedules - Created project documentation using SharePoint including project plans, action registries, change requests, status reports, etc as needed to track and execute the design & delivery of projects- Worked with internal and external stakeholders to prioritize project deliverables, assisted with technical sessions, planning and identification of migration/deployment activities- Responded to project related queries on daily basis- Some of my managed projects: Network and contact centre upgrade for Trillium Health Partners, Bayshore Healthcare; Cisco Solutions Phone System for Toronto Port Authority, LCBO, MLSE, Cara Foods, Samuel Son & Co, Cambridge Memorial Hospital; Avaya Phone System for Casino Rama; Paging system upgrade for Dufferin-Peel Catholic District School Board, Simcoe County District School Board Show less

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  Jackyl Consulting (FIS Global)

  Jul 2018 - May 2023

  Project Manager

  Managed FIS Data Center Consolidation project (cloud infrastructure) involving the migration of over 200 U.S. Financial Institutions out of decommissioned data centres- Migrated more than 200 clients out of 7 decommissioned data centres, allowing FIS to optimize its cost and operations structure- Over 95% of migrations constituted “high touch” clients - such as US Banks and financial institutions with hundreds of thousand to millions of final users- Client migrations involved planning and coordinating of network shut down, migration and post migration retesting of significant infrastructure such as ATM network, online banking, real time payment transactions (high stakes and zero room for failure)- Defined migration project requirements, scope, objectives and step-by-step delivery plan while coordinating teams of 5 to 50 network and application resources on both FIS and client side. - Created, managed and distributed comprehensive project documentation, plans and progress reports to internal and external stakeholders using SharePoint and Microsoft Teams- Maintained and monitored daily/weekly/monthly project deliverables; monitored project for corporate methodology and governance compliance- Identified, analyzed, communicated and escalated any issues, risks or scope changes- Managed/updated the RAID log on a daily basis; followed-up on all outstanding items and escalated as required. Responsible for appropriate closure of all items in the log- Scheduled, organized and participated in Data Center migration project activities- Evaluated, monitored and provided overall project support Show less

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  GEOTAB

  May 2023 - now

  Project Manager, Technical Services