Paresh Pande

Experience

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  Convergys

  Mar 2009 - May 2009

  Technical Support Officer

  o Ensured technical support for installing internet explorer 8; addressed & resolved issues related to Internet Explorer 8 on Windows XP.o Led:o Identification, troubleshooting and resolution of multiple customers related to affected issues in Internet Explorer 8o Installation and configuration of software patcheso Rendered telephone support and troubleshooting to end-users using Internet Explorer 8

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  First Insight Corporation

  Dec 2009 - Sept 2010

  Software Support engineer

  o Addressed issues related with the product remotely via phone, E-Mail and remote support toolso Led Installation in the complete software client/server both remotelyo Ensured technical support to integrate medical equipment with the softwareo Gained technical expertise for PC integration products; developed knowledge base articles to resolve complex issues in a timely and efficient mannero Created detailed case notes for case history or engineering escalations; followed-up with customer after resolution of their case Show less

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  Allscripts

  Jan 2011 - Jul 2018

  Senior Technical Support Consultant

  Role:o Rendering second level (Level 2) technical support for product – Tiger (Practice Management), Allscripts PM, Allscripts Pro EHR and windows operating systemso Installing and configuring Operating systems, patches and upgrade, including Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Server 2008/R2 and Windows Server 2012/R2o Installing Software applications on the servers and client machineso Setting up user accounts and add computers to the domain using Active Directory. Managing Active directory and group policy management.o Extensive support provided for clients using Hyper V environment. Installing VM’s, configuration of network, storage and deploying the VMs.o Ensuring troubleshooting of technical issues related to product, servers and computerso Assuring that IT systems, applications, and communication equipment within the organisation were managed and maintained in accordance with documented processes, procedures, guidelines, and instructionso Following procedures, change management best practices, ensured network availability and maintenance of disaster recovery stanceo Addressing queries and performing troubleshooting with customers over the telephone, via E-Mail and remote support toolso Assessing, troubleshooting, and analysing computer related issues; determining appropriate course of action, and conducting repair, modifications, and upgrading internal componentso Delivering tasks and managing in active directory; working on IBM AIX systems and troubleshooting backup related issueso Communicating with end users, supervisors, and IS staff to capture, preserve and migrate user-specific environmental settings from existing systems to new systems, ensuring a smooth, accurate, and timely transitiono Ensuring that the peripheral devices like printers and scanners work with the applications. Install printers and scanners and configure them to work well with the applications. Show less

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  Kofax

  Nov 2018 - Dec 2019

  Senior Tech Support Analyst

  o Rendering Senior level Technical Support for product – Safecom and managing licensing issues like reset, transfer and merging licenses for the product suite offered by Kofax for document and imaging customers.o Basic Sql troubleshooting and basic Windows Powershell troubleshooting.o Working on platforms like Vmware and Hyper-V to troubleshoot and resolve technical problems.o Install and configure MFP's to use with company’s products and applications.o Ensuring troubleshooting of technical issues related to product, servers and computers.o Providing technical support to the B2B partners.o Following procedures, change management best practices, ensure that the issues are resolved within the SLA’s and maintain the KPI’s.o Addressing queries and performing troubleshooting with customers over the telephone, via E-Mail and remote support tools like WebEx, LogMeIn and Teamviewero Assessing, troubleshooting and analysing computer related issues; determining appropriate course of action, and conducting repair, modifications, and upgrading internal components. Show less

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  Sonata Software

  Jan 2020 - Jan 2021

  Technical Consultant

  As a Support engineer, I was responsible for providing support for Hyper V and virtualization and maintain high availability for the customers. • Analysing the monitoring alerts.• Setup Test, Dev, Staging and Production Environments and Maintaining the Environments.• Faster initial response and escalation management for high priority issues.Proactive monitoring of business-critical support issues.• Resolve complex issues reported by customer over the NOAM region to maintain high availability.• Configure and help the customers to deploy servers to maintain zero downtime and recommend steps to achieve high availability.• Configured dashboards and monitoring alerts and action rules.• Escalate the issues to the product team which were critical and complex and needed resolution from backend.• From time to time recover the servers to a specific point of time, as per the requests. Taking Snapshots and clones of the server as per customer’s requirements.• Setup High-Availability as part Disaster Recovery Strategy.• Monitoring and Performance Tuning; of the servers deployed in the customer’s environment. Show less

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  Microland Limited

  Apr 2021 - Jul 2022

  Sr.Sme Virtualization

  • As Sr. SME - Manage and review individual performance of Team Members within the project.• Responsible to resolve any technical issues related to teams reported by the customer London Borough of Ealing.• Worked as Mentor for the team and reviewed the cases to suggest action plan and guide the support engineers to the resolution of the complex issues.• Provide technical support for various complex issues over phone and email to customer.• Guides customers through the processes of installation, maintenance, and upgrades of Windows servers and desktops on Windows, mobile phones, iPad and Mac.• Analysing the monitoring alerts and provide the action plan to the team to resolve the incidents, service requests and problems in a timely manner and within SLA’s.• Setup Test, Dev, Staging and Production Environments and Maintaining the Environments.• Faster initial response and escalation management for high priority issues.• Proactive monitoring of business-critical support issues.• From time to time recover the servers to a specific point of time, as per the requests.• Setup High-Availability as part Disaster Recovery Strategy.• Monitoring and Performance Tuning; of the servers deployed in the customer’s environment.• Working on Hyper V as the main virtualization platform along with Nutanix.• Guide the team with best plan of action for critical alerts and Sev1 incidents or problems. Show less

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  Virtusa

  Jul 2022 - Oct 2023

  • Lead consultant

    Jul 2022 - Oct 2023

  • Lead consultant

    Jul 2022 - Oct 2023

  • Lead consultant

    Jul 2022 - Oct 2023
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  Sonata Software

  Apr 2023 - Mar 2024

  Digital Customer Success Specialist
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  Bharat enterprises LLP

  May 2024 - now

  Chief Executive Officer