Bharat Jha

Experience

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  Houston Technologies Limited

  Jan 2013 - Dec 2013

  Technical Support Engineer

   Maintaining multi-site network operations and software applications, operating systems and regular maintenance with both private and public facilities. Maintain a thorough understanding of Local Area Networking. Maintain a thorough understanding of the basics behind the Internet and its workings (DNS, Security, IP Routing, HTTP, VPN, Email Routing, SPAM, etc.) Taking care of mail software like MS-Outlook, Outlook Express. Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support. Troubleshooting malfunctions of network, hardware, software applications and security systems to resolve operational issues and restore services. Any other duties as assigned by management. Show less

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  Wipro

  Dec 2013 - Aug 2014

  DL1

   Resolving the IT related issue assign by helpdesk through ticketing tool e-Helpline.  Handling & resolving Day to day issues with respect to End User Support which includes Lotus Notes, Laptop, Desktop, printer, Operating System, MLIC Specific applications etc. Updating, Assign Tag and Closing the Calls with proper comments. Interact with Users before closing the call for better services. Responding to inquiries from staff, administrators, service providers and outside vendors and etc. to provide technical assistance and support. Installation, configuration and troubleshooting of mail software – IBM Lotus Notes 8.5. Ensuring Antivirus Compliance is achieved for all clients Troubleshooting malfunctions of network, hardware, software applications with their concern team to resolve operational issues and restore services. Allocation of desktops and Laptops to the User. Follow up for the calls logged under AMC. Preparing Installation Checklist of Installed Software and Security Patches. Ensure all SLA metrics are met as agreed SLA norms. Show less

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  HCL Infosystems Ltd.

  Dec 2014 - Dec 2017

  SR ASSOCIATE

   Logged and assign call through Service Desk ticketing tool. Handling & resolving Day to day issues with respect to End User Support which includes MS Outlook, Laptop, Desktop, printer, Operating System and other UIDAI related applications. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate signatory. Handle all IT related issue of End user and resolve it within the SLA. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users.  Identify, evaluate and prioritize customer problems and complaints. Other task assigned by the organization from time to time. Show less

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  Ecom Express Limited

  Jan 2018 - Feb 2019

  Senior IT Executive

  Managing IT Infrastructure.

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  Swiggy

  Feb 2019 - Sept 2020

  System Administrator
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  IMerit Technology

  Sept 2020 - now

  Operation Manager IT