Archana Pingily

Experience

• 

  HSBC

  Jun 2003 - Sept 2006

  System Administrator

  • Provided level 2 IT support and managed File & Print Servers.• Implemented Group Policies, MS Security patches, and McAfee ePolicy Orchestrator.• Monitored server services, event logs, and backups.• Troubleshot logon, application, profile, and access issues.• Contribution to business continuity and disaster recovery implementation.• Migrated file servers to Windows Server 2003 and implemented DFS.• Set up Print Server, Internet printing, roaming profiles, and quota management.• Participated in IT projects, ensuring delivery within timelines and standards. Show less

• 

  Microsoft

  Sept 2006 - Apr 2012

  Senior Support Engineer

  • Specialized in managing Directory services technology - Microsoft Active Directory across Windows Server platforms (2000, 2008 R2, 2012), providing proactive support, system health checks, and training for Premier Customers in India.• Delivered high-quality incident resolution and advisory services to Microsoft Premier Customers and partners across North America, Australia, and India.• Performed root cause analysis and remote troubleshooting to resolve complex technical issues, sharing best practices to enhance system performance and guiding customers to optimize configurations based on recommended best practices.• Created and managed solutions documenting unique issues, troubleshooting steps, and resolutions while contributing to team knowledge sharing.• Handled a variety of issues, including resolving Active Directory replication problems, sysvol replication,tackling authentication challenges such as Kerberos/NTLM, Kerberos double-hop scenarios, and SPN/delegation issues, handling schema upgrades, user rights management, SMB shares access, auditing, NTFS access permissions, DFS namespace, DFS replication,configure and troubleshot DNS, DHCP, Network Load Balancing (NLB), wireless networks, and Network Policy Server (NPS).• Led domain migrations, upgrades, and restructures for premier customers.• Implementing AD design and disaster recovery strategies• Designed and implemented Certificate Services (PKI) on Windows Server, troubleshooting certificate-related issues such as VPN and smart card logons. Show less

• 

  Al-Futtaim

  Dec 2012 - now

  • Managed and maintained the Windows Active Directory (AD) environment, ensuring seamless operations and security• Built and configured Hyper-V and Windows Server cluster infrastructure in line with business requirements.• Deployed latest Windows servers OS based on business requirements and specifications• Provided comprehensive support for Wintel platforms, troubleshooting and resolving application and server performance issues.• Remediated Windows Server vulnerabilities, ensuring timely application of regular security updates to maintain a secure environment.• Administered Office 365 infrastructure and environment, ensuring high performance and seamless user access.• Maintained and supported AD Connect platform for efficient synchronization between on-premises AD and cloud services.• Integrated various applications with Active Directory to enhance security and streamline user access management.• Led the successful upgrade of Active Directory from Windows Server 2008 R2 to Windows Server 2012, improving performance and reliability.• Implemented and managed AD management and auditing tools using ManageEngine for enhanced Active Directory monitoring and control.• Administered the company’s Mobile Device Management (MDM) using the AirWatch tool to ensure device security and compliance. Show less • Remediated Windows server infrastructure by ensuring the application of the latest security updates.• Commissioned HP Windows servers based on business requirements and specifications.• Designed and implemented Lync Server 2015 for improved communication and collaboration.• Upgraded Blackberry Server to enhance performance and security.• Led Proof of Concept (PoC) initiatives for technologies related to Mobile Device Management (MDM) and Office 365 integration.• Deployed and integrated multiple security tools to enhance system functionality, performance, and protection. Show less

  • Manager Identity Platforms

    Aug 2024 - now

  • Senior Engineer Cloud Identity & Security

    Aug 2021 - Jul 2024

  • Senior Engineer - System Operations

    Sept 2015 - Jul 2021

  • Senior Engineer - Projects Delivery

    Dec 2012 - Aug 2015