Tony Rocha

Experience

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  Pitney Bowes Management Services - Bankers Life & Casualty

  Jul 2005 - Sept 2006

  Customer Operations Manager

  Served as back-end imaging Quality Control Audit Manager and Form Control Inventory Manager. Served as DHL carrier and customer contract liaison. Observed Sarbanes Oxley sub-certification compliance. Increased productivity by 24% using Lean Six Sigma methodology in the Banker’s Life Mail Digital Conversion process. Received Pitney Bowes "All-Star" award in 2005 for outstanding revenue and margin performace

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  Pitney Bowes Management Services - PriceWaterhouseCoopers

  Sept 2006 - Mar 2009

  Service Delivery Manager

  Provided management oversight in delivering high quality hospitality services. Coordinated temporary workplace storage retention for telecommuters. Process mapping documentation for add-on business at Bankers Life and Casualty. Generated additional revenue streams by leveraging offsite document solutions center, providing full suite of document solutions to help customers accomplish their business goals and save money.Pitney Bowes Midwest training Ambassador – Presented company training and development program for front-line, field customer service associates in WI, IL and IA Show less

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  Novitex Enterprise Solutions - Grainger

  Apr 2009 - May 2018

  Senior Service Delivery Manager

  Responsible for overseeing multiple business centers in Northern Illinois. Served as a document solutions sales liaison resulting in residual project document printing. Reduced customer print spend and labor by implementing hybrid onsite/near site solutions mix, freeing up valuable real estate and reducing cost of print services. Continually recognized for outstanding offsite sales revenue performance.

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  Quickturn Assembly

  May 2018 - Jun 2021

  Manager Operations

  Responsible for developing, implementing and maintaining quality systems to prevent or eliminate defects. Also responsible for management and adherence to all quality systems and standards (ISO 9001:2015) Lead cross-functional teams to deploy standard operating procedures and process improvements. Lead and facilitate training in LEAN principles for the organization. Develop standard process improvement tools for departments to utilize in process improvement efforts . Analyze highly complex production and processes. Partner with key business stakeholders to identify opportunities, present ideas, and make recommendations based upon analysis to further business goals. Show less

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  Termax Corporation

  Jun 2021 - now

  Responsible for training and coaching of team members; ensuring standardization, compliance to methods, and piloting workshops or projects. Works closely with the Performance Improvement Manager and the CIP (Continuous Improvement Process) teams to coordinate and track improvement efforts; assists in the evaluation, development and implementation of training to achieve LEAP integration goals and objectives. Assist in the improvement of operational performance through the implementation of A3 Management, Quality and Lean Six Sigma methods. Show less

  • LEAP Systems Manager

    Mar 2023 - now

  • LEAP Coordinator

    Jun 2021 - now