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Maher El Bahi

Maher El Bahi

Followers of Maher El Bahi680 followers
location of Maher El BahiPrague, Czechia

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  • Timeline

  • About me

    Service Delivery Manager at Thales

  • Education

    • Vatel

      2003 - 2006
      Bachelor's degree Hotel, Motel, and Restaurant Management

  • Experience

    • IBM Czech Republic

      Feb 2012 - Mar 2014

      - Supervising and Handling Hardware alerts on Customer´s Servers- Working under Unix , HP-UX , Windows Server environment.- Supervising HP OV Consoles.- Monitoring, Planing and Executing changes on Servers.- Updating et approving Process Documentation.- Managing a 6 IT-Specialist ’s Team.- Coordinating and managing hardware interventions on Servers.- Ensure oriented Training for newcomers - actively integrate the newcomers in to the shift, ensure the skill transfer inside the shift to newcomers. Show less

      • IT Specialist / Command Center Shift Leader

        Feb 2012 - Mar 2014

      • IT Specialist/Command center at IBM for french customer

        Feb 2012 - Jan 2013

    • Gemalto

      Apr 2014 - now

      Responsible for the delivery of innovative mobile and banking solutions.- Reporting and Monitoring of service delivery Metrics and overall performance according to SLA- Coordination of planned changes with customer service, change management and operations.- Establishment of relationships with technical teams, IT and business partners. Management and Communication of major service outages/escalations.- Budget management.- Small and Medium size project management.- Contribution to commercial and contractual offers definition as well as change request quotations and Operations activity.- Leading monthly/Quarterly review with customers Show less - Application Supervision- Operations for Allynis (hosted) services- Ensure that the service is up and running according to SLA- Incident Management + Standard change implementation- Data Provisioning- Activity reporting to the customer and to the management- Provide 1st line technical support to customer for Allynis solutions- Tickets follow-up- Provide on-duty support- Responsible of transition of projects between delivery and support teams, projects acceptance Show less

      • Service Delivery Manager

        Dec 2016 - now

      • Production support Engineer

        Apr 2014 - Dec 2016

    • Thales

      Apr 2019 - now
      Service Delivery Manager (SDM)

  • Licenses & Certifications

    • ITIL foundation V3

      Mar 2015