Experience

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  Easemygst

  Sept 2020 - Feb 2022

  - Strong knowledge & experience in API testing, project management (SDLC Lifecycle) with Strong Analytical, problem solving and organizational skills.- Translate Business user concepts and ideas into business requirements.- Successfully handled inbound Client Leads/Enquiries & its Closure & working on revenue target.- Carried out the marketing of the Company's offerings to clients.-Communicated effectively and developed tie-ups with new vendors for future business-Developed a strategy to achieve organizational services renewal and revenues-Established, developed and maintained positive business and customer relationships-Performed cost-benefit and needs analysis of existing/potential customers to meet their needs-Maintained professional and knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.- Managing a team of 6 members. Show less

  • Key Account Manager

    Jan 2021 - Feb 2022

  • Lead Technical Support Analyst

    Sept 2020 - Jan 2021
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  Cygnet digital

  Mar 2022 - now

  - Project Management and end-to-Implementation - UAT Testing- Understanding the Business Objective to define macro Primary goal and micro Particular actions in Data Collection- Customer Onboarding and Created end-to-end customer journeys by creating wireframes, and user stories- Work with product, sales, and onboarding to automate appropriate journey- Business Requirement Document (BRD), Functional Requirement Document(FRD), Software Requirement Specification, (SRS) Scope of Work (SOW) Elicitation as well as Preparation. - Process Flow Diagrams, prioritization of content.- Closely working with customer onboarding policies, technical integration of fintech products and web/app-based products- Summarize product requirements, business objectives, project as well as product planning, success, and implementation.- Tax Tech and FinTech Product Management, Automation, Services and Solution- European & UAE VAT ( Cloud Based VAT Technology) ; Automated VAT RECLAIMS and VAT Returns Show less

  • Business Analyst

    Jul 2023 - now

  • Client Account Manager

    Mar 2022 - Jun 2023